COVID-19 UPDATE

Updated 15 May, 2020

It’s business as usual at MAISON de SABRÉ, and we are continuing to process orders whilst preserving the health and safety of our loyal customers and dedicated staff.

Where possible, we have supported work-from-home environments for our employees in our Australian office. We’ve also implemented social distancing and elevated health standards at our office and warehouse.

We are continuing to ship all orders, and we will update our website if anything changes, or if delays are expected. We are working in real-time with our shipping partners to ensure any changes are communicated efficiently. 

We will continue to be available to our customers and our Customer Experience & Social Media team is online as normal to answer your requests.

Please stay safe and well, we are all in this together. 

 

FAQ’s 


Can I still make a purchase from your website? 

Yes! We are still accepting domestic and international orders as per normal. We are not currently experiencing any delays with processing orders. We do recommend ordering to an address that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.

All Australian orders have the option to use an Australia Post Parcel Locker accessible 24-7 for free, more information can be found here 


Has COVID-19 affected your delivery and order process?

We are not currently experiencing any delays with processing orders. However, you may experience slight delivery delays due to federal and local government-level changes in your region. We will continue to monitor the situation and will provide personal updates via email, WhatsApp and on our website should anything change. 

You can track your delivery with Australia Post through parcel tracking, the online chatbot or the MyPost App. For the latest information about delays and impacts please visit auspost.com.au

Updated shipping time frames: 

Standard 

Express

Australia

4 - 6 business days 

1 - 2 business days 

New Zealand 

8 - 15 business days 

5 - 10 business days 

  

Can I cancel and get a refund due to COVID-19?

While we understand your concerns, we’re unable to cancel any orders once finalised on our website. Our Customer Experience team is here to provide exceptional service and will personally update you of any changes that arise.


I need to change my address due to COVID-19. Is that possible? 

We understand that you may now need to amend your delivery addresses. Our Customer Experience team is happy to look into whether the address can be updated. If your order has been shipped we may be unable to make the change, however we will make a note on the order to have that parcel re-shipped as soon as it is redirected to us.

 

For any other questions, please do not hesitate to contact us at info@maisondesabre.com. Our customers will always continue to be our first priority.