Overview

This website (“Website”) is operated by Maison De Sabre Pty Ltd (“MAISON DE SABRÉ”). Throughout the site, the terms “we”, “us”, and “our” refer to MAISON DE SABRÉ. MAISON DE SABRÉ offers this Website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by the following:

• These Terms of Use;
• The Terms & Conditions;
• The Privacy Policy.

(collectively, “Terms”)

The Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read the Terms carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by the Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If the Terms are considered an offer, acceptance is expressly limited to the Terms.

We reserve the right to update, change, or replace any part of the Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Promotions and Discounts

MAISON DE SABRÉ will not produce or distribute discount codes unless stated otherwise. Sales, promotions, and discounts will be announced via marketing channels and will not be honored outside of specified sale periods.

If a discount code is valid, it is the customer's responsibility to apply it to their order at checkout. MAISON DE SABRÉ is not liable or obligated to apply any discount codes once an order has been processed.

If a product has been sold with a discount, it cannot be returned unless it is proven and deemed faulty.

All sale items and products purchased from The Outlet are final sale. Discount codes cannot be applied to sale items unless stated otherwise.

All gifts with purchase items are non-returnable and non-refundable. These items are offered as complimentary additions to your order and cannot be returned or exchanged for a refund. Read more about the terms and conditions relating to gifts with purchase in our Return Policy.

All purchases of our limited edition Duffle Bag in Emerald Pistachio colorway, which are included in the $10,000 AUD giveaway, are deemed non-returnable and non-refundable. These items, being limited edition and offered exclusively as part of a promotional campaign, cannot be returned or exchanged for a refund. Read more about the terms and conditions relating to this promotion in our Return Policy.

Information and Liability

You acknowledge that MAISON DE SABRÉ is not liable or responsible for any errors or omissions in the content of the Website. The information contained on the Website is provided for general information purposes only. MAISON DE SABRÉ makes no warranties as to the accuracy, completeness, or health risks in relation to the recommendations, information, or material contained on the Website.

You acknowledge that there are risks associated with using the internet and, to the fullest extent permitted by law, MAISON DE SABRÉ or its affiliates or subsidiaries are not liable for any direct or indirect damages or losses arising from your use or access to the Website.

You acknowledge that MAISON DE SABRÉ makes no warranty that the Website will meet your requirements or that the information contained on the Website or your use of the Website will be uninterrupted, timely, secure, error-free, accurate, virus-free, or compliant with legislation or regulations.

You acknowledge and agree that MAISON DE SABRÉ has no liability of any kind, either express or implied, with respect to any claims arising in any way from your use of the Website, by virtue of the information provided or contained on the Website.

You acknowledge that MAISON DE SABRÉ may from time to time improve or make changes to the Website to upgrade security, update information, or for any other reason in MAISON DE SABRÉ’s sole discretion.

You acknowledge that you are responsible for ensuring the protection of your electronic equipment when accessing or browsing the Website and unreservedly hold MAISON DE SABRÉ harmless in respect to damage sustained to your electronic equipment or losses incurred by you as a result of the Website.

Intellectual Property

MAISON DE SABRÉ uses the words ‘MAISON DE SABRÉ’ as a trademark in Australia (‘Trade Mark’). You are not permitted to use the Trade Mark or any other trademarks that belong to or are licensed to MAISON DE SABRÉ or any of MAISON DE SABRÉ’s Intellectual Property, which includes but is not limited to copyright material, confidential information, designs, and other content located on the Website without MAISON DE SABRÉ’s prior written authorization.

The information, images, and text on the Website are copyright to or licensed to MAISON DE SABRÉ. Trademarks used on the Website to describe other companies and their products or services are trademarks that belong to or are licensed to those companies (Other Trademarks). The Other Trademarks are displayed on the Website to provide information to you about other products or services which are used by MAISON DE SABRÉ via the Website. You agree not to download, copy, reproduce, or in any way use the Other Trademarks without authorization from the owner/s of the Other Trademarks.

You acknowledge that you are expressly prohibited from using the phrase ‘Maison De Sabre’ or any part of the Website domain name without the written consent of MAISON DE SABRÉ.

Shipping & Handling

Dispatch

Orders placed before 1pm AEST are usually dispatched the same day. If you have placed an order over the weekend, please allow up to 1-2 business days for your order to be processed.

Once your order has been received, you will receive a tracking number via email notification. Please allow up to 48 hours for your tracking details to be updated with our carrier. Sale and holiday periods may cause processing delays.

Delivery

Parcels using tracked shipping methods will be tracked through to delivery. Please ensure you check with your local carrier for order updates after dispatch from our warehouse.

MAISON DE SABRÉ will not be held responsible for any theft or damage if your parcel is left at an unattended address or as a result of electing a "safe drop" delivery service.

Shipping Delays

MAISON DE SABRÉ does not take any responsibility for shipping delays and is unable to provide a refund for any part of your order. Our parcels ship via Australia Post until they reach your elected country for delivery and are then transferred to your local mail carrier. MAISON DE SABRÉ is not liable for delays with local carriers.

Return to Sender

MAISON DE SABRÉ is not responsible for items returned to sender for the following reasons:

• Incorrect/insufficient address;
• Unclaimed from the post office;
• Failure to pay taxes/customs fees and/or duties; or
• Closed shipping lanes.

If a package is returned to sender or rejected, it is the customer’s responsibility to email info@maisondesabre.com to arrange redelivery. In this instance, we can only offer to resend the original item or replace it with a store credit, we cannot offer a refund or exchange. Please note that you may be liable to pay for postage costs.

The Client Services team will provide as much assistance as possible to trace a missing parcel; however, it is the customer’s responsibility to follow up with their local carrier.

Shipping Timeframes

• Australia:
• Australia Post Standard Shipping: 4-7 Business Days for Metro areas and up to 10 business days for regional areas. The cost of standard shipping is FREE on orders over $100.
• Australia Post Express Shipping: 2-4 Business Days for Metro areas and up to 7 business days for regional areas. The cost for Express Shipping is $12.95.
• Please note that these timeframes only include transit time from when your order has been picked up from our fulfillment centre. Public holidays impact delays.
• New Zealand:
• Our New Zealand orders are dispatched with Australia Post.
• Standard Shipping: 4-7 Business Days. The cost of Standard Shipping is FREE on orders over $100.
• Express Shipping: 2-4 Business Days. The cost of Express Shipping is $12.95.
• Please note that these timeframes only include transit time from when your order has been picked up from our fulfillment centre. Public holidays, changes to global shipping timeframes, limited freight capacity, and various worldwide restrictions may impact delays.

For Global shipping timeframes, please visit the Australia Post website and the website of your local carrier.

Taxes/Duties and Custom Fees

Your order may be withheld in customs for mandatory processing. These delays are not the responsibility of MAISON DE SABRÉ.

There may be taxes or duties applied by customs throughout the delivery process. These charges are not inclusive of the original shipping charge and are unable to be paid for or reimbursed by MAISON DE SABRÉ.

The Duty threshold for New Zealand is currently set to NZD1,000. Duty may be payable on items where the value of shipments going to one address on any day is above NZD1,000. When this occurs, freight will be held and assessed. The amount of duty payable will depend on the item(s) shipped and their value.

If you do not pay your customs fees, your order may be destroyed and/or abandoned. In this case, MAISON DE SABRÉ is unable to provide a reimbursement of your order. It is the customer's responsibility to contact the relevant customs office to find out if you are affected by these charges.

Product Availability

All products are subject to availability. MAISON DE SABRÉ will endeavor to ensure all quantities displayed online are true and accurate, however, will not be liable for any products that are not available at the time of your checkout.

MAISON DE SABRÉ reserves the right to change at any time and without prior notice, the Products offered on the Website.

Technical errors or modifications may occur, notably in the event of simultaneous orders of the same Product by several Customers.

In the event the Product is found unavailable after placing the order, MAISON DE SABRÉ shall inform the Customer by email as soon as possible with next steps. If an ordered product is unavailable, alternative products may be offered in exchange or a refund/store credit may be issued at the discretion of our Client Services team.

Branding

All MAISON de SABRÉ products are branded with the MAISON de SABRÉ logo in gold foil. This applies to all monogrammed products regardless of selected personalisation foil colour.

Colour and Imagery

MAISON de SABRÉ endeavors to ensure that the colour and pattern of the Product photos are displayed on the Website are faithful to the original Products. Variations may occur, notably due to the technical limitations of colour reproduction on the Customer’s computer equipment. Consequently, MAISON de SABRÉ cannot be held liable for non-substantial errors or inaccuracies of photographs or graphic representations of Products appearing on the Website.

Contact Enquires

All customer enquiries can be made to our Client Services Team at info@maisondesabre.com. Enquiries will be responded to within a period of 24-48 business hours.

For career opportunities, contact careers@maisondesabre.com.
For PR and collaboration enquiries, contact community@maisondesabre.com.

Use of Website

You acknowledge that your use of the Website is undertaken at your own risk and you unreservedly indemnify MAISON DE SABRE from any responsibility in respect of information or content listed on the Website or any linked Websites not controlled by MAISON DE SABRE.

You agree not to engage in any activity that is disruptive or is detrimental to the operation or function of the Website. You are prohibited from positing or transmitting unlawful, threatening, defamatory, obscene, or profane material on the Website. MAISON DE SABRE may prevent you from accessing the Website if in MAISON DE SABRE’s sole opinion you have violated or acted inconsistently with the Terms.

Terms of order

Changes and Cancellations

MAISON de SABRÉ will not change any monogramming and is not liable for incorrectly placed orders. We ask you to double-check your order before finalising your payment.

Once an order has been finalised on our website, we’re unable to amend or cancel your order under any circumstances. We do not offer a cancellation cool-off period.

Please note we will not personalise an order with any profanity.

Price

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service. We will not honour price changes or adjustments.

The Prices of products are expressed in AUD on the Australian website, USD on our global website and Yen on our Japan Website. Payments can be completed in your local currency on the basis of a daily conversion used for the Website inclusive of taxes and excluding customs duties for orders outside of Australia that shall be borne by the Customer.

Website Store

You acknowledge that items which are advertised on displayed on the Website may not be available to purchase at the time you access the Website. All prices on the Website are in Australian dollars (AUD) and include applicable Goods and Services Tax (GST).

The risk or loss and title for products purchased on the Website by you pass to you upon our delivery of the products to the carrier.

Return Policy

If you change your mind, unpersonalised products may be returned in exchange for a store credit. All personalised pieces are final sale unless proved and deemed faulty. Faulty items may be replaced with new product or store credit at the discretion of MAISON de SABRÉ. We do not offer refunds or exchanges.

Any and all returns on faulty product will only be approved at the discretion of MAISON de SABRÉ.

Items that are damaged as a result of normal wear and tear do not constitute a manufacturing fault.

MAISON de SABRÉ is not liable for incorrectly or accidentally purchased and/or personalised products.

To be eligible for a return, your item must:

- NOT be personalised;

- Unused and in its original condition;

- In the original packaging; and

- Not be on sale and/or purchased from The Outlet.

If your product meets all the above requirements, you must submit a request for return within 14 days of confirmed delivery. After this 14-day period, all sales are final unless you are lodging a Warranty Claim based on our Warranty terms.

Shipping costs for approved returns shall be covered by the customer and are non-refundable.

To lodge a return you will need to contact the Client Services Team to obtain a Return Authorisation number. Once you have received your Return Authorisation number you will then need to download our Return Form to fill out and enclose in your package.

All gifts with purchase items are non-returnable and non-refundable. In the rare event that a gift with purchase item is proven to be faulty or defective, we are happy to offer a replacement or store credit. To initiate this process, please contact our customer support team and they will assist you in resolving the issue.

All purchases of our limited edition Duffle Bag in Emerald Pistachio colorway, which are included in the $10,000 AUD giveaway, are deemed non-returnable and non-refundable. These items, being limited edition and offered exclusively as part of a promotional campaign, cannot be returned or exchanged for a refund. However, in the unlikely event that the item is proven to be faulty or defective, we are pleased to offer a replacement or store credit. Please reach out to our customer support team to initiate this process, and they will promptly assist you in resolving any issues.

Returns Policy for The Travel Uniform

At Maison de Sabré, we strive to ensure you are delighted with your purchase. However, if you need to return an item, please follow our returns policy below:

Return Period

You have 14 days from the date you received your item to initiate a return.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Unused and in Original Condition: The item must be unused and in the same condition that you received it.
• Original Packaging: The item must be in its original packaging.
• Security Tag: The security tag must be intact and must not be removed or tampered with. We will not accept returns if the security tag is removed or tampered.

Faulty Items

Faulty items may be replaced with a new product or store credit at the discretion of Maison de Sabré. We do not offer refunds or exchanges. Any and all returns on faulty products will only be approved at the discretion of Maison de Sabré. Items that are damaged as a result of normal wear and tear do not constitute a manufacturing fault.

Maison de Sabré is not liable for incorrectly or accidentally purchased products.

Return Process

1. Contact Us: 

If your product meets all the above requirements, please contact our Client Services Team at:

• info@maisondesabre.com

Please reach out within 14 days of receiving your item to initiate a return. Provide a description of the issue, along with photos and proof of purchase. After this 14-day period, all sales are final.

1. Return Authorization: 

Our Client Services Team will provide you with a Return Authorization Number. Once you have received your Return Authorization number, you will then need to download our Return Form to fill out and enclose in your package.

1. Shipping: 

Shipping costs for approved change-of-mind returns are the responsibility of the customer and are non-refundable.

1. Inspection and Exchange: 

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, your return will be replaced or exchanged with a store credit.

At Maison de Sabré, we are committed to delivering not only exceptional products but also unparalleled customer service. Our returns policy reflects our dedication to quality and our confidence in the craftsmanship of our collection.

Pre-Order

All pre-order items are a reservation of the product and will be dispatched from our Fulfillment Centre. Shipping details for all pre-ordered products will be displayed on our product pages and/or in your shopping cart prior to purchase. Your confirmation email following order placement will also notify you of estimated shipping time frames for pre-ordered products.

We are unable to split orders even if you have selected an additional item that isn't on pre-order. Your order will ship entirely when all items are available and in stock.

Expected shipping and delivery times for pre-orders are an estimate only. You will be notified of any changes in expected shipping and delivery timelines.

In the event you wish to cancel a pre-order, contact our Client Services Team to proceed.

Security

MAISON DE SABRE, from time to time, may use technology to improve security on the Website and you agree to cooperate with MAISON DE SABRE and you are responsible to check and read the amended Terms.

Privacy

MAISON DE SABRE is committed to preserving the privacy of its Users and will ensure that all personal information collected will be kept secure and in accordance with any applicable privacy laws. By using the Website, you agree to provide certain personal information necessary to utilise the Website to its full capability.

Whilst MAISON DE SABRE agrees to ensure that all personal information is kept secure, it reserves the right to cooperate fully with any law enforcement authorities relating to any lawful request for the disclosure of personal information of its Users. You acknowledge that you have read and agree to the terms of MAISON DE SABRE’s Privacy Policy.

Viruses

MAISON DE SABRE uses its best endeavours to ensure the use of the best technology to protect its Users, but accepts no responsibility in relation to any damage to any electronic equipment used by you, including mobile devices, as a result of your use of the Website. You acknowledge that you are responsible for ensuring the protection of your electronic equipment and unreservedly indemnify MAISON DE SABRE from any responsibility in respect of damage to any electronic equipment as a result of your use of the Website.

General

If any part of the Terms is held to be illegal or unenforceable, you authorise MAISON DE SABRE to amend or sever that part of the Terms to make that part legal and enforceable or to ensure that the remaining parts of the Terms remain in full force and effect.

You acknowledge that MAISON DE SABRE may vary the Terms and you agree to be bound by that variation from that time when that variation is advised. You understand that it is your responsibility to regularly check the Terms so that you are aware of any variations which apply. Your continued use of the Website constitutes your agreement to the Terms and any variations to the Terms.

Warranty

6-Month General Warranty
Our general warranty covers manufacturing and workmanship faults on all of our products.

This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and/or hardware over time.

To make a warranty claim, your order must have been processed directly through our official website. Along with your claim, proof of purchase and photos of the manufacturing fault must be included. Without proof of default, your claim will not be covered under our warranty. We encourage you to contact our dedicated Client Services Team by emailing info@maisondesabre.com with details and images of the specific defects.

If your warranty claim has been accepted, your item will be replaced and your warranty period stands from the date of original purchase.

The MAISON de SABRÉ warranty sits alongside applicable consumer protection law. If you have purchased prior to the 30th of August 2022, then you will be still entitled to the old warranty terms of 1 year. All orders placed after the 30th of August 2022 will be covered under this 6-Month General Warranty.

Personalisation Warranty
Every personalised product is finished by hand. We therefore understand that there may occasionally be defects in the personalisation process.

Our Personalisation Warranty only covers stamps that do not meet our quality standards. If you receive product whose stamp is defective, contact our Client Services Team as soon as possible.

You must contact our team within 14 days or when your order has been received. Please be advised that any defective pieces will be replaced or in-store credited, not refunded.

Please note that with prolonged use, personalised monograms may fade. This is not a manufacturing fault and is considered general wear and tear.

MAISON de SABRÉ Luggage Collection Lifetime Warranty Terms & Conditions

Overview

MAISON de SABRÉ is proud to offer a Lifetime Warranty on our carry-on luggage. This warranty reflects our commitment to quality and customer satisfaction. It is designed to give you complete confidence in your purchase, ensuring that you can enjoy your MAISON de SABRÉ luggage for a lifetime.

Warranty Coverage

Eligibility

1. This Lifetime Warranty applies only to the original purchaser of the MAISON de SABRÉ luggage.
2. Proof of purchase is required to validate the warranty.

Warranty Period

1. The Lifetime Warranty covers the product for its entire usable life.

What is Covered

1. Manufacturing defects in materials and workmanship under normal use and service.
2. Structural damage, such as broken handles, zippers, or wheels, that impedes the functionality of the luggage.

What is Not Covered

1. Cosmetic wear and tear that does not affect the functionality of the luggage, such as scratches, scuffs, or discoloration.
2. Damage caused by misuse, neglect, accidents, or unauthorized repairs.
3. Normal wear and tear, including aging and material breakdown over time.
4. Damage resulting from airline handling or transport incidents.

Warranty Service

In the event of a manufacturing defect or structural damage covered by this warranty, MAISON de SABRÉ will replace the luggage with the same model or a model of equal value at no cost to the customer.

To initiate a warranty claim, please contact our customer service team at info@maisondesabre.com with your proof of purchase and a description of the issue.

MAISON de SABRÉ reserves the right to determine if the product is covered under this warranty and if a replacement is necessary.

Limitations and Exclusions

1. This warranty is non-transferable and applies only to the original purchaser.
2. MAISON de SABRÉ is not liable for any indirect, incidental, or consequential damages arising from the use of the luggage.
3. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

Customer Responsibilities

• It is the customer's responsibility to ensure the luggage is used and maintained according to the provided instructions.
• Any attempt to repair or modify the luggage by unauthorized persons will void this warranty.

How to Make a Warranty Claim

1. Contact our customer service team at info@maisondesabre.com.
2. Provide proof of purchase and a detailed description of the issue.
3. Follow the instructions provided by our team to return the defective product, if necessary.

MAISON de SABRÉ stands by the quality of our products, and we are committed to ensuring your satisfaction. Our Lifetime Warranty is our promise to you that we will always have your back, no matter where your travels take you.

Contact Information

For any questions or to make a warranty claim, please contact us at:

• Email: info@maisondesabre.com