All shipping times are in compliance with the shipping time frames provided by our shipping partners which include Australia Post for Australian and New Zealand orders and EMS by Australia Post for orders from the USA and other countries.

For country specific shipping information please search your region below.

Once you've received your order confirmation email, you will receive a second email letting you know that your order has been dispatched. This email will include order tracking details and specific instructions to track your order using the carrier designated to your order. Note that carriers may vary depending on your selected country of delivery.

Our Customer Experience team are always happy to assist. Contact us via email on info@maisondesabre.com Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.
For all shipping updates please click here

Orders placed before 11 am AEST are dispatched the same day. If you have placed an order over the weekend, please allow up to 3 business days for your order to be processed. In the event of a sale period, there may be processing delays between 3 - 5 business days. *Please note business days do not include public holidays.

Australia:AusPost Standard shipping (4-7 business days)
AusPost Express shipping (2-4 business days)
New Zealand:AusPost Standard shipping (4-7 business days)
AusPost Express shipping (2-4 business days)
*Please note you may experience international shipping delays. Please see further information here

Unfortunately once an order has been processed we cannot make any changes to it. Please ensure all details are confirmed and correct before finalising your purchase.

If your order is unable to be processed due to an incomplete delivery address, our team will get in touch with you. If you believe you've made an error in your delivery address, email us as soon as possible at info@maisondesabre.com and we will do our best to amend the address, though this is not always possible. We are not liable for incorrect details placed on orders including delivery, payment, and/or personalisation details.

Can I cancel my order?

Unfortunately, once your order has been finalised on our website we are unable to cancel and refund your order.

In the rare occurrence that you receive a product that is not what you ordered, we will refulfill your order. If the item you ordered is out of stock, you may be offered a store credit in its place. Contact info@maisondesabre.com to enquire about our Returns Policy on incorrect orders.

Please note that we are not liable for incorrectly placed orders. We fulfill all orders based on the details we receive from you so please ensure all details are correct before finalising your purchase.

We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.

If you are dissatisfied with your product please contact our customer experience team at info@maisondesabre.com detailing your concern. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.

We are confident that your MAISON de SABRÉ products will meet our exceptional quality standards. If you change your mind, unpersonalised products may be returned in exchange for a store credit. All personalised products are final sale. We do not offer refunds or exchanges.
To be eligible for a return, items must:

- NOT be personalised
- Be unused and in their original condition and packaging
- Not be on sale and/or purchased from The Outlet.

To lodge a return you will need to contact the Client Services Team via email at info@maisondesabre.com for next steps.

Once you have received your Returns Authorisation (RA) Number from the Client Services Team, click here to download the Return Form.

Our entire leather collection is crafted from full-grain European bovine leather that is LWG-certified and processed using the DriTan™ method to help conserve resources and minimise waste.

Our silicone range is crafted from 100% high density silicone.

For more information, visit our Materials page.

LWG is an abbreviation for the Leather Working Group; a not-for-profit membership organisation dedicated to upholding responsible standards for the global leather manufacturing industry at all stages of the supply chain. They govern suppliers based on environmental, social, and governance metrics.

Our 6-month general warranty covers manufacturing and workmanship faults only.

This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and hardware over time.

To make a warranty claim, your order must have been processed through our official website. Along with your claim, proof of purchase and photos of the manufacturing fault must be included. Without proof of defect, your claim will not be covered under our warranty. We encourage you to contact our dedicated Client Services specialists by emailing info@maisondesabre.com with images of the specific defects.

Please note that we do not offer refunds for warranty claims. If a warranty claim is accepted you will be offered a store credit or a replacement. Your warranty period will also stand from the date of original purchase.

The MAISON de SABRÉ warranty sits alongside applicable consumer protection law.

If your discount code isn't working at checkout, make sure the items in your cart are not currently already discounted or a part of the Outlet. Discount codes cannot be applied to sale items or combined with other offers.

We cannot honour sale prices or promotions outside of specificed sale dates under any cirucmstances

We currently accept American Express, Apple Pay, MasterCard, PayPal, Visa and Paypal for our Australian and US customers only.

If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card. There are a number of reasons why your payment may not be accepted.

2000: DO NOT HONOUR - The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.

2007: NO ACCOUNT – The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.

2010: CARD ISSUER DECLINED CVV - The customer entered an invalid security code or made a typo in their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank.

2015: TRANSACTION NOT ALLOWED - The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.

If your code is not showing above, please click here (https://developer.paypal.com/braintree/articles/control-panel/transactions/declines) to view other potential errors.