Our shipping times align with our premium logistics partners to ensure a seamless delivery experience. Orders within Australia and New Zealand are handled by Australia Post, while international shipments, including the USA, are fulfilled via EMS by Australia Post.

For region-specific shipping details, please select your country below.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details and instructions on how to monitor your delivery. The carrier assigned to your order will depend on your destination country.

For the most up-to-date tracking information, we recommend checking directly with the assigned carrier. If you need further assistance, our Customer Experience Team is happy to help—contact us at info@maisondesabre.com.

For any shipping updates or service disruptions, please visit Australia Post Updates.

Orders placed before 1:00 PM AEST are processed and dispatched the same day. Orders placed over the weekend or on public holidays will be processed within the next 2 business days.

During high-demand periods, such as sales or special promotions, processing times may extend to 3–5 business days.

Delivery times vary based on your location and selected shipping method:

Australia

Standard Shipping: 4–7 business days
Express Shipping: 2–4 business days

New Zealand

Standard Shipping: 4–7 business days
Express Shipping: 2–4 business days

For international shipments, transit times may vary. Please note that unforeseen shipping delays may occur. For the latest updates, visit Australia Post Shipping Updates.

If customs fees are not paid, your order may be held, abandoned, or destroyed by the local customs authority. In such cases, MAISON de SABRÉ is unable to issue a refund or reimbursement.

We recommend checking with your local customs office before placing your order to understand any applicable duties or taxes.

Once an order has been confirmed, we are unable to make any changes, including modifications to delivery addresses, payment details, or personalisation requests.

To ensure a seamless experience, we strongly recommend reviewing all order details carefully before completing your purchase. MAISON de SABRÉ is not liable for errors in submitted order details, and all orders will be processed as originally placed.

Once an order has been placed and confirmed, it cannot be canceled or refunded. Unlike some platforms, MAISON de SABRÉ does not offer a cancellation cool-off period.

To ensure a smooth experience, we recommend carefully reviewing your order before finalising your purchase.

MAISON de SABRÉ is unable to take responsibility for orders placed with incorrect addresses. However, if you notice an error, please contact us immediately at info@maisondesabre.com, and we will do our best to assist you.

Once an order has been picked, packed, or dispatched, we are unable to make any modifications. Our Customer Experience Team operates Monday to Friday, 9:00 AM – 5:30 PM AEDT, and will respond to enquiries received outside these hours on the next business day.

Due to high demand, we cannot guarantee address changes will be processed in time. To ensure a seamless delivery, we strongly recommend carefully reviewing all shipping details before finalising your order.

Once an order has been processed, we are unable to make any modifications, including changes to delivery details, payment methods, or personalisation requests. To ensure a smooth experience, please double-check all details before finalising your purchase.

If your order cannot be processed due to an incomplete or invalid delivery address, our team will reach out. If you realise you’ve made an error, please contact us immediately at info@maisondesabre.com, and we will do our best to assist. However, updates are not guaranteed once an order has been submitted.

Once an order has been confirmed and finalised on our website, we are unable to cancel or issue refunds.

For further assistance, please reach out to our Customer Experience Team at info@maisondesabre.com.

In the rare event that you receive an item different from your order, we will arrange a replacement at no additional cost. If the item you originally ordered is out of stock, you may be offered a store credit.

To initiate a resolution, please contact our Customer Experience Team at info@maisondesabre.com, including your order number and clear images of the incorrect item.

Please note: We are unable to take responsibility for incorrectly placed orders. All orders are fulfilled based on the details provided at checkout, so we encourage carefully reviewing your selections before finalising your purchase.

Every MAISON de SABRÉ piece undergoes rigorous quality checks before dispatch to ensure it meets our exacting standards.

If you are dissatisfied with your product, please contact our Customer Experience Team at info@maisondesabre.com, including:

• A detailed description of your concern
• Clear photos of the front and back of the item

Our team will assess your case and work to resolve it as swiftly as possible.

At MAISON de SABRÉ, we are confident that our products meet the highest standards of craftsmanship and quality. However, if you change your mind, unpersonalised products may be returned for store credit.

Please note: Personalised products are final sale and cannot be returned or exchanged. Refunds are not offered for change-of-mind returns.

To be eligible for a return, items must:

• Be unpersonalised
• Be unused and in their original condition and packaging
• Not be on sale or purchased from The Outlet

How to lodge a return:

• Contact our Customer Experience Team at info@maisondesabre.com to request a Returns Authorisation (RA) Number.
• Once approved, download the Return Form here and follow the provided instructions.

If you require further assistance, our team is happy to help.

MAISON de SABRÉ offers a 12-month warranty covering manufacturing defects and workmanship faults. This ensures that your product meets our highest standards of craftsmanship and quality.

What’s covered?

• Structural defects in stitching or assembly
• Hardware malfunctions (zippers, clasps, or closures) due to production faults
• Leather inconsistencies that do not align with our quality control standards

What’s not covered?

• General wear and tear over time, including natural aging of leather
• Discoloration or patina development, which occurs as part of leather's natural aging process
• Damage from improper use, exposure to extreme temperatures, moisture, or harsh substances
• Scratches, scuffs, or indentations caused by everyday handling

To ensure the longevity of your piece, we recommend regular leather conditioning and storing it in a cool, dry place away from direct sunlight when not in use.

If you believe your product has a manufacturing defect, please contact our Customer Experience Team at info@maisondesabre.com with your order number and clear images of the issue.

To submit a warranty claim, your purchase must have been made through our official website. Please follow these steps:

Prepare your claim

• Locate your proof of purchase (order confirmation or receipt).
• Capture clear photos of the manufacturing defect.

Submit your claim

• Email our Customer Experience Team at info@maisondesabre.com with your order number, a description of the issue, and supporting images.

Claim review & resolution

• If your claim is approved, we will offer either a replacement or a store credit. Refunds are not provided for warranty claims.
• The warranty period starts from the original date of purchase.

Our warranty operates in accordance with applicable consumer protection laws. If you have any concerns, please reach out, and our team will be happy to assist.

MAISON de SABRÉ accepts the following payment methods for Australian and U.S. customers:

• American Express
• Apple Pay
• MasterCard
• Visa
• PayPal

For further inquiries regarding payment options, please contact our Customer Experience Team at info@maisondesabre.com.

If you're experiencing payment issues, please ensure that:

• You are using one of our accepted payment methods
• Your billing details match your cardholder information
• You have sufficient funds available

Common Payment Decline Codes & Solutions:

2000: DO NOT HONOUR – Your bank has declined the transaction. Please contact your bank for more information.

2007: NO ACCOUNT – The card number entered is not on file with your bank. Double-check the card details or contact your bank.

2010: CARD ISSUER DECLINED CVV – The security code entered may be incorrect. Try again and ensure accuracy. If the issue persists, contact your bank.

2015: TRANSACTION NOT ALLOWED – Your bank has declined the payment, possibly due to security restrictions. Try another payment method or contact your bank for assistance.

If your decline code is not listed, you can view additional explanations here.

For further assistance, our Customer Experience Team is available at info@maisondesabre.com.

Our leather collection is crafted from luxury, responsibly sourced leather, certified by the Leather Working Group (LWG) and processed using the DriTan™ method to minimise waste and preserve its natural beauty.

For more details, visit our Materials page.

LWG stands for Leather Working Group, a globally recognized, not-for-profit organisation dedicated to promoting responsible practices in the leather industry. LWG certification ensures that leather manufacturers meet stringent environmental, social, and governance (ESG) standards across the entire supply chain.

This includes ethical sourcing, sustainable production methods, and reduced environmental impact, ensuring the highest level of craftsmanship while prioritising sustainability.

If you’re experiencing issues applying your discount code at checkout, please review the following:

• Item Eligibility – Discount codes generally cannot be applied to products that are already on sale or part of a promotion.
• Exclusions – Some discount codes may have specific exclusions, such as sale items or certain product categories. Please check the terms and conditions of the offer.
• One Code Per Order – Only one discount code can be used per order. If you have multiple codes, ensure you're using the one that provides the best savings.

If you've reviewed these factors and your code is still not working, our Customer Experience Team is happy to assist. Please reach out to info@maisondesabre.com

We are unable to honor sale prices or promotional discounts outside of the specified sale period. All orders are processed at the price confirmed at checkout.

For future promotions and exclusive offers, we recommend subscribing to our newsletter or following us on social media to stay informed.

To apply a discount code, enter it in the designated field at checkout before completing your purchase. It is the customer’s responsibility to ensure the discount is applied correctly.

Please note:

• Discount codes cannot be added or adjusted after an order has been placed.
• MAISON de SABRÉ is unable to retroactively apply discounts to processed orders.
• Be sure to double-check and apply your discount before finalising checkout to enjoy the savings.

For further assistance, our Client Services Team is available at info@maisondesabre.com.

All sale and discounted items are final sale and cannot be returned or exchanged, unless the product is found to be faulty.

If you believe your item has a manufacturing defect, please contact our Customer Experience Team at info@maisondesabre.com with a description and clear photos of the issue for review.

We’re delighted to offer a complimentary gift with your purchase! To ensure you receive your exclusive gift, follow these steps:

1. Meet the Minimum Order Amount: Your order’s total value, before shipping, must be at least $250 to unlock this special offer.
2. Be Mindful of the Promotion Period: Our gift with purchase offers are time-sensitive and have limited availability. Your order must be placed within the promotion period to qualify.
3. Add the Gift to Your Cart: During checkout, select the gift item to ensure it is included with your order. Look for a dedicated prompt or button at checkout.
4. Complete Your Purchase: Once you’ve met the minimum order amount and added the gift, proceed to checkout. Our system will automatically validate your eligibility and include the gift in your order.

If you have any issues or need assistance, our Customer Experience Team is happy to help at info@maisondesabre.com. 

Enjoy your MAISON de SABRÉ shopping experience!

We apologize for any inconvenience you experienced while trying to add your gift with purchase. Unfortunately, once an order has been placed and processed, we are unable to modify it.

However, if your order met all promotion requirements—including the minimum purchase amount ($250) and was placed within the promotion period—but you encountered technical issues while attempting to add the gift, please reach out to our Customer Experience Team for assistance.

To help resolve the issue efficiently, kindly provide:

• A screenshot of the error encountered during checkout.
• Your order number for verification.

Our team is committed to ensuring that you receive your gift if your order qualifies. Your satisfaction is our priority, and we are dedicated to delivering an exceptional MAISON de SABRÉ experience.

Contact: info@maisondesabre.com

We appreciate your interest in our return and exchange policies. All gift-with-purchase items are final sale, meaning they are non-returnable and non-refundable. These exclusive gifts are offered as a complimentary addition to your order and cannot be exchanged or refunded.

However, in the rare instance that the gift-with-purchase item is faulty or defective, we are happy to offer a replacement or store credit.

To initiate this process, please contact our Customer Experience Team with:

• Your order number
• Photos of the defective item

Contact: info@maisondesabre.com

Your satisfaction is our priority, and we are here to ensure that your MAISON de SABRÉ experience is exceptional.

Each piece in the MAISON de SABRÉ Raffia Resort Collection is crafted from natural raffia, a soft and delicate material that utilises raffia palm leaves. The leaves are picked, dried and sorted into individual strands, meticulously handwoven to create a unique and truly artisanal piece. Every Raffia Resort creation is complemented with full-grain DriTan™ leather accents to create an exquisite multisensory statement.

These variations are an extraordinary signature of authenticity. Due to the meticulous handcraft of each handwoven item, your bag will feature subtle variations in colour tone and weave patterns. The distinctions are a hallmark of MAISON de SABRÉ's authenticity and signature craftsmanship, ensuring every piece is entirely unique.

While the material is often mistaken for straw, natural raffia is a superior fibre. It maintains a soft texture, organic fragrance, and subtle colour variations of which artificial straw can not replicate. Natural raffia’s sensory diversity distinguishes it from straw, making each Raffia Resort creation a lightweight, ultra-supple, high-end statement.

Yes, and beautifully. Due to the supple nature of natural raffia, as well as the unstructured silhouette of each Raffia Resort design, your carryall will soften with time. Each piece is intended to evolve into an even slouchier silhouette to evoke deep coastal dreaming.

To preserve your creation’s beauty, follow our simple care advice.

• Avoid extended exposure to direct sunlight to avoid fading of the raffia.
• Avoid sharp items or stain-prone materials to prevent tarnishing.
• Gently wipe surface dust with a soft, damp cloth before drying in a well-ventilated space out of the sun.
• To treat stains, dip a soft cloth in mild neutral detergent diluted with water. Gently wipe the stained area, wipe again with water, and dry.
• Store in a MAISON de SABRÉ premium dust bag and keep in a cool, dry, and well-ventilated area. 
• Avoid humid environments, as excessive moisture may cause mildew over time.
• Maintain its unique silhouette by gently filling the interior with acid-free tissue or soft paper when not in use.

Our Client Services Team is here to assist you.

Email us at info@maisondesabre.com, and we’ll respond within one business day.

We look forward to ensuring your MAISON de SABRÉ experience is seamless.