Shipping & Delivery
All shipping times are in compliance with the new shipping time frames provided by Australia Post. High volumes of international mail and limited flight capacities as a result of COVID-19 may cause delays in your region. Please allow the full shipping time frame for your parcel to arrive at your location.
For country specific shipping information please search your region below.
Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.
Order Processing Times
All orders can take up to 5-8 business days to be processed. Please note business days do not include public holidays.
Once your item has been successfully finalised, you will receive a tracking number and notification via email.
How long will my order take to arrive?
AusPost Standard shipping (4-6 business days)
AusPost Express shipping (1-2 business days)
AusPost Standard shipping (5-8 business days)
AusPost Express shipping (2-4 business days)
*Please note you may experience international shipping delays. Please see further information here
Where can I track my order?
All items are shipped with Australia Post and can be tracked below:
What if I don't pay the customs charges?
Customs charges aren't affiliated with MAISON de SABRÉ. If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide a refund of your order.
What payment methods do you offer?
We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.
My payment method is not working. What do I do?
If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.
Do you have AfterPay?
AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks and you will receive your order immediately.
To use this service simply:
Add your items to your shopping bag and checkout as normal
On the Checkout page, select 'AfterPay' as your Payment Method
Enter your details with Afterpay.
Do you accept Cash on Delivery?
No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.
What does pre-order mean?
When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Centre at a later date.
Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email.
Can I get an item when it’s sold out?
In some instances, sold out items will be restocked via our website. For more information please email email@example.com
Returns & Exchanges
What is your returns policy?
We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, read more here about our returns policy.
I am not satisfied with my product, what do I do?
We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.
If you are dissatisfied with your product please contact our customer experience team on firstname.lastname@example.org advising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.
Can I cancel my order?
Unfortunately, once your order has been finalised on our website we are unable to cancel and refund your order.
I changed my mind and want a different colour. Can I return this?
Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture
I asked for my order to be changed but it is still the same. Can this be replaced?
Unfortunately, we are not liable for changes to orders once they have been placed. We don't guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed and correct before finalising your purchase.
What is your warranty?
MAISON de SABRÉ has a limited warranty that covers manufacturers’ defects for 12 months and monogram defects for 3 months from delivery of item. This warranty covers faults in materials and workmanship that are a direct result of manufacturing processes and does not apply to damage caused by misuse, negligence or normal wear and tear. To enquire more about our 365 day warranty please email email@example.com.
My item is faulty, what do I do?
In the rare instance your product is faulty or damaged please email firstname.lastname@example.org with your order number and photos of the damages occurring.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
I have received the incorrect product, what do I do?
In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to email@example.com
Please know MAISON de SABRÉ is not liable for incorrectly ordered products. We are unable to replace these unless it is a fault made by our warehouse team.
The monogramming is incorrect, what do I do?
In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to firstname.lastname@example.org.