Shipping policy

Dispatch

Orders placed before 2 PM AEST are usually dispatched the same day. If you have placed an order over the weekend, please allow up to 1-2 business days for your order to be processed.

Once your order has been received, you will receive a tracking number via email notification. Please allow up to 48 hours for your tracking details to be updated with our carrier. Sale and holiday periods may cause processing delays.

Delivery

Parcels using tracked shipping methods will be tracked through to delivery. Please ensure you check with your local carrier for order updates after dispatch from our warehouse.

MAISON de SABRÉ will not be held responsible for any theft or damage if your parcel is left at an unattended address or as a result of electing a "safe drop" delivery service.

Shipping Delays

MAISON de SABRÉ is not responsible for shipping delays and cannot provide refunds for delays once an order has been dispatched.

All deliveries within Australia and New Zealand are sent exclusively via Australia Post. From the time your parcel enters their network, delivery timeframes are managed by the carrier.

While we will always assist in tracking and supporting your shipment where possible, MAISON de SABRÉ is not liable for delays caused by the postal service once the parcel is in transit.

Return to Sender

MAISON de SABRÉ is not responsible for items returned to sender for the following reasons:

  • Incorrect/insufficient address;
  • Unclaimed from the post office;
  • Failure to pay taxes/customs fees and/or duties; or
  • Closed shipping lanes.

If a package is returned to the sender or rejected, it is the customer’s responsibility to email info@maisondesabre.com to arrange redelivery. In this instance, we can only offer to resend the original item or replace it with a store credit; we cannot offer a refund or exchange. Please note that you may be liable to pay for postage costs.

The Client Services team will provide as much assistance as possible to trace a missing parcel; however, it is the customer’s responsibility to follow up with their local carrier.

Shipping Timeframes

Australia:

  • Australia Post Standard Shipping: 4-7 Business Days for Metro areas and up to 10 business days for regional areas. The cost of standard shipping is FREE on orders over $150.
  • Australia Post Express Shipping: 2-4 Business Days for Metro areas and up to 7 business days for regional areas. The cost of Express Shipping is $20.

Please note that these timeframes only include transit time from when your order has been picked up from our fulfillment centre. Public holidays can impact delays.

New Zealand:

  • Our New Zealand orders are dispatched with Australia Post.
  • Standard Shipping: 4-7 Business Days. The cost of Standard Shipping is FREE on orders over $150.
  • Express Shipping: 2-4 Business Days. The cost of Express Shipping is $20.

Please note that these timeframes only include transit time from when your order has been picked up from our fulfillment centre. Public holidays, changes to global shipping timeframes, limited freight capacity, and various worldwide restrictions may impact delays.

Taxes/Duties and Custom Fees

As MAISON de SABRÉ currently services orders within Australia and New Zealand, international customs processing does not apply to Australian deliveries.

For orders shipped to New Zealand, parcels may be subject to inspection and assessment by New Zealand Customs. Any delays resulting from customs clearance are outside the control of MAISON de SABRÉ.

Duties and taxes may be payable where applicable under New Zealand regulations. The current duty threshold is NZD 1,000. If the total value of goods shipped to one address on the same day exceeds this threshold, the shipment may be held for assessment. The amount payable, if any, is determined by New Zealand Customs based on the nature and declared value of the goods.

Any duties, taxes, or related fees are the responsibility of the customer and are not included in the purchase price or shipping costs. MAISON de SABRÉ is unable to pay or reimburse these charges.

If applicable customs charges are not paid and the parcel is abandoned, returned, or destroyed by customs authorities, MAISON de SABRÉ will not be able to provide a refund. Customers are responsible for contacting New Zealand Customs directly to determine whether duties or taxes apply to their order.