Shipping policy

Parcels using tracked shipping methods will be tracked through to delivery. Please ensure you check with your local carrier for order updates after dispatch from our warehouse.

MAISON de SABRÉ will not be held responsible for any theft or damage if your parcel is left at an unattended address or as a result of electing a "safe drop" delivery service.

MAISON de SABRÉ does not take any responsibility for shipping delays and is unable to provide a refund for any part of your order. Our parcels ship via USPS, FedEx, or other carriers until they reach your country for delivery and are then transferred to your local mail carrier. MAISON de SABRÉ is not liable for delays with local carriers.

Pre-Orders

All pre-order items are a reservation of the product and will be dispatched from our Fulfillment Centre. Shipping details for all pre-ordered products will be displayed on our product pages and/or in your shopping cart prior to purchase. Your confirmation email following order placement will also notify you of estimated shipping time frames for pre-ordered products.

We are unable to split orders even if you have selected an additional item that isn't on pre-order. Your order will ship entirely when all items are available and in stock.

Expected shipping and delivery times for pre-orders are estimates only. You will be notified of any changes in expected shipping and delivery timelines.

In the event you wish to cancel a pre-order, contact our Client Services Team to proceed.