Welcome to Help Centre | MAISON de SABRÉ

Personalise Now, Pay Later

Afterpay is available as a payment method to customers residing in Australia. It allows you to pay off your MAISON de SABRÉ products in equal fortnightly instalments, completely interest-free when you pay on time. Simply personalise your products, and select Afterpay at the checkout.

Split your purchase into 4 installments

Pay your first installment at the time of purchase, and the remainder every 2 weeks.

Pay nothing extra

All payments are interest-free and there are zero additional fees when payment is made on time. Afterpay will send you timely reminders to ensure there are no surprises.

Enjoy instant approval and shipment

Your order will be approved within seconds, and shipping proceeds as per normal.



Can you help me track my order?

Our Customer Experience team are always happy to assist. Contact us via email on info@maisondesabre.com 

Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.

For... Read More

Where do you ship to?

We ship worldwide including: Australia, New Zealand, United States, Canada, the United Kingdom. Europe, Asia, Middle East, Japan as well as many other countries. 

What is your returns policy?

We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, read more here about our returns policy.

My address is incorrect can you please change this?

Please contact info@maisondesabre.com as soon as possible. We can amend address details if your order hasn't already been processed by our distribution team. If your order is undeliverable due to an insufficient or incomplete address our Customer Experience team will contact... Read More

What AirPods range do you have?

We currently have the AirPods and AirPods Pro in 8 different colour ways.

Will my parcel be delivered to my address?

Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local... Read More

Shipping Times

All shipping times are in compliance with the shipping time frames provided by our shipping partners, Australia Post for Australian orders and SEKO for New Zealand. 


Australia Post Standard Shipping: 3-5 Business Days for Metro areas and up to 10 business... Read More

How long will my order take to arrive?


AusPost Standard shipping (3-5 business days) 

AusPost Express shipping (1-2 business days) 

New Zealand:

AusPost Standard shipping (8-14 business days) 

AusPost Express shipping (3-6 business days)

*Please note you may experience international shipping delays. Please see further information here

Where can I track my order?

You have two options to track your parcel: 

If you have a MAISON de SABRÉ account: 

Log in to your account through our website, check your account overview to see your previous orders. Please click your invoice number, this will redirect... Read More

I just placed my order can I change it?

Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. For any further queries regarding your order, please contact us on info@maisondesabre.com

I asked for my order to be changed but it is still the same. Can this be replaced?

Unfortunately, we are not liable for changes to orders once they have been placed. We don't guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed... Read More

I have received the incorrect product, what do I do?

In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to info@maisondesabre.com

Please know MAISON de SABRÉ is not liable for incorrectly ordered products. We are unable... Read More

The monogramming is incorrect, what do I do?

In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to info@maisondesabre.com

Are there any discount codes?

We do not currently have any discount codes. If we are to offer discounts please keep an eye out on our social media channels.

What colours do you monogram the Phone Cases?

Across our entire range, we stamp the monogram in gold or silver foil.

Please know that ALL MAISON de SABRÉ logos will remain in gold foil even when the silver foil has been selected. 

Please know that the BLACK CAVIAR/SILVER MAISON de... Read More

How many letters can I have monogrammed?

Maximum 4 characters with only English letters, numbers and the symbols: # . & and ♡

Do you monogram emojis?

We currently only offer the “love heart” emoji.
Simply click the “heart” button when completing your monogram.

Can my monogram be in a different language?

Unfortunately, we currently only allow English Alphanumeric characters to be monogrammed.

Can you monogram my business logo instead of initials?

We offer full customisation for our corporate customers. Please note minimum order quantities apply. 

Please email your request to info@maisondesabre.com

Where are the initials monogrammed?

Your initials will be monogrammed depending on the product of your choice: 

- Top third of your Phone Case
- Bottom right corner of your Clutch 
- Centre of your card Holder 
- Inner fold right corner of your Bi-Fold Wallet 
- Top Centre of... Read More

I am not satisfied with my product, what do I do?

We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent. 

If you are dissatisfied with your product please contact our customer experience team on info@maisondesabre.com advising us of... Read More

Can I cancel my order?

Unfortunately, once your order has been finalised we are unable to cancel and refund your order.

I changed my mind and want a different colour. Can I return this?

Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture.

My item is faulty, what do I do?

In the rare instance your product is faulty or damaged please email info@maisondesabre.com with your order number and photos of the damages occurring. 

Items that are damaged as a result of normal wear and tear are not considered to be faulty.

What products do you sell?

We currently sell iPhone and Samsung phone cases, Clutches, Card Holders and a variety of Wallets in exclusive Maison de Sabré colour-ways.

What is included in the clutch?

The clutch will include a leather cardholder and also a leather wrist strap.

What iPhone sizes do you stock?

We stock the following sizes: 

- iPhone 7/8 and iPhone 7/8 Plus 
- iPhone X/XS
- iPhone XR
- iPhone XS MAX
- iPhone 11 
- iPhone 11 Pro 
- iPhone 11 Pro MAX

What Samsung Sizes do you stock?

Our Samsung range is available in Samsung S10 and S10+.

We are looking into bringing out a wider range in the near future. Please reach out to our team to let them know your requests.

My payment method is not working.

If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.

What payment methods do you offer?

We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.

Do you have AfterPay?

AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight... Read More

Do you accept Cash on Delivery?

No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.

What leather do you use?

We use premium bovine pebble-grain leather. 

As our products are all hand-made, every item is unique and there will be slight variations.

Caring for your Leather

With any natural product, your leather goods do require care to ensure they will be admirable for times to come. 
Avoid rubbing your casing against rough or sharp surfaces to minimize scratching. Avoid bringing your products into contact with dark articles... Read More

What does pre-order mean?

When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Centre at a later date.

 Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email. 

Can I get an item when it’s sold out?

In some instances, sold out items will be restocked via our website. For more information please email info@maisondesabre.com

Do you have a warranty?

6 Month General Warranty

Our general warranty covers manufacturing and workmanship faults only. 

This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also... Read More

Will my AirPods case provide protection?

Our AirPods and AirPods Pro case has been engineered with GridGrip, a new lining material which ensures your case is completely secured and sealed around your AirPods, allowing your case to have full shock absorption and ultimate coverage protection. 

Can I charge my AirPods wirelessly with your case?

Yes. All our cases will allow you to still charge your AirPods wirelessly. 

Will this case interfere with my normal AirPod functions?

No. Our AirPods case has been designed for a perfect, precision fit to allow for normal opening and closing. When the case is on, the base and lid are engineered to be under a millimeter apart to allow for the... Read More

Will it still fit in my pocket?

Yes! Our AirPods case maintains an ultra-slim silhouette and retains the overall shape of your device, making it easy to fit in your pocket or bag.



Standard Shipping
(3-5 business days)


Express Shipping
(1-3 business days)


Standard Shipping
(3-5 business days)


Express Shipping
(1-3 business days)

  • Afghanistan
  • Albania
  • American Samoa
  • Anguilla
  • Ascension Island
  • Barbados
  • Belarus
  • Bermuda
  • Bhutan
  • Cambodia
  • Cayman Islands
  • Central African Rep.
  • Congo, Democratic. Republic
  • Cote d'Ivoire
  • Croatia
  • Cuba
  • Curacao
  • French Polynesia
  • Gambia
  • Ghana
  • Guam
  • Guinea-Bissau
  • Guyana
  • Iraq
  • Jamaica
  • Kenya
  • Laos
  • Latvia
  • Libya
  • Lithuania
  • Malawi
  • Maldives
  • Marshall Islands
  • Mongolia
  • Namibia
  • Nepal
  • Nicaragua
  • Palau
  • Peru
  • Puerto Rico
  • Saint Vincent & the Grenadines
  • Sao Tome & Principe
  • Senegal
  • Somalia
  • Swaziland
  • Tanzania
  • Tunisia
  • Tuvalu
  • Uganda
  • Uruguay
  • Wallis & Futuna
  • Zambia
  • Zimbabwe

Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.

Order Processing Times

Orders placed before 11 am AEST are dispatched the same day. If you have placed an order over the weekend, please allow up to 2 business days for your order to be processed.

In the event of a sale period, there may be processing delays between 3 - 5 business days. *Please note business days do not include public holidays.

Can't find an answer for your question?

Email Us

Email info@maisondesabre.com if you need further support and we will get back to you within 24 hours. Our business hours are Monday-Friday 9 am - 5:30 pm AEDT. If you contact us over the weekend we will get back to you on the Monday.

Call Us

Call us via WhatsApp or leave a message and we will get back to you ASAP

Can't find an answer for your question?

Email Us

Email info@maisondesabre.com if you need further support and we will get back to you within 24 hours. Our business hours are Monday-Friday 9 am - 5:30 pm AEDT. If you contact us over the weekend we will get back to you on the Monday.

Call Us

Call us via WhatsApp or leave a message and we will get back to you ASAP