FAQs
Our Customer Experience team are always happy to assist. Contact us via email on info@maisondesabre.com
Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.
For all shipping updates please click here
Tracking Shipping where track ship taxes long number link how address Where do you ship to?We ship worldwide including: Australia, New Zealand, United States, Canada, the United Kingdom. Europe, Asia, Middle East, Japan as well as many other countries.
order information What is your returns policy?We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, read more here about our returns policy.
shipping change wrong My address is incorrect can you please change this?Please contact info@maisondesabre.com as soon as possible. We can amend address details if your order hasn't already been processed by our distribution team. If your order is undeliverable due to an insufficient or incomplete address our Customer Experience team will contact you to organise a re-delivery.
Airpod Colour Pro stock color case What AirPods range do you have?We currently have the AirPods and AirPods Pro in 8 different colour ways.
Trackin Shipping delivery home Will my parcel be delivered to my address?Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local post office for collection.
All shipping times are in compliance with the shipping time frames provided by our shipping partners, Australia Post for Australian orders and SEKO for New Zealand.
Australia:
Australia Post Standard Shipping: 3-5 Business Days for Metro areas and up to 10 business days for regional areas. The cost of standard shipping is, FREE on orders over $90.
Australia Post Express Shipping: 1-3 Business Days for Metro areas and up to 7 business days for regional areas. The cost for Express Shipping is $10.
Aus-Post Christmas cut-off dates available here
If you’re located in New Zealand your order will be travelling with SEKO.
New Zealand:
Standard Shipping: 8 -14 Business Days. The cost of Standard Shipping is, FREE on orders over $90.
Express Shipping: 3-6 Business Days. the cost of Express Shipping is, $10.
*Please note that these timeframes only include transit time from when your order has been picked up from our fulfilment centre. Public holidays impact delays.
Taxes/Duties and Custom fees
Your order doesn't include customs taxes and duties. Your order can be withheld in customs for the processing which is mandatory with certain customs regulatory bodies. These delays are not the responsibility of MAISON de SABRÉ.
If there are taxes or duties applied by customs towards your order when, or after delivery is made. please know these charges are not inclusive of the original shipping charge and are unable to be paid for or reimbursed by MAISON de SABRÉ.
If you do not pay your customs fees, your order may be destroyed and or abandoned and we are unable to provide a reimbursement of your order. It is the customer's responsibility to contact the relevant customs office to find out if you are affected by these charges.
Australia:
AusPost Standard shipping (3-5 business days)
AusPost Express shipping (1-2 business days)
New Zealand:
AusPost Standard shipping (8-14 business days)
AusPost Express shipping (3-6 business days)
*Please note you may experience international shipping delays. Please see further information here
Order change incorrect wrong changed replace replaced discount code information Where can I track my order?You have two options to track your parcel:
If you have a MAISON de SABRÉ account:
Log in to your account through our website, check your account overview to see your previous orders. Please click your invoice number, this will redirect you to the fulfilment status and all tracking details.
If you don't have a MAISON de SABRÉ account:
Once your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link provided in the email. Your order can take 1-3 business days to be dispatched
*Please note, tracking can take around 24 hours to update after dispatch
Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. For any further queries regarding your order, please contact us on info@maisondesabre.com
order information Order change incorrect wrong changed replace replaced I asked for my order to be changed but it is still the same. Can this be replaced?Unfortunately, we are not liable for changes to orders once they have been placed. We don't guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed and correct before finalising your purchase.
order information Order change incorrect wrong changed replace replaced I have received the incorrect product, what do I do?In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to info@maisondesabre.com
Please know MAISON de SABRÉ is not liable for incorrectly ordered products. We are unable to replace these unless it is a fault made by our warehouse team.
In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to info@maisondesabre.com
sale sales offer Are there any discount codes?We do not currently have any discount codes. If we are to offer discounts please keep an eye out on our social media channels.
Personalisation Monogramming monogram personalisation initials emoji language logo foil custom letters five What colours do you monogram the Phone Cases?Across our entire range, we stamp the monogram in gold or silver foil.
Please know that ALL MAISON de SABRÉ logos will remain in gold foil even when the silver foil has been selected.
Please know that the BLACK CAVIAR/SILVER MAISON de SABRÉ logo will remain in SILVER. All other clutches will be monogrammed in gold.
monogram personalisation initials emoji language custom letters five 5 How many letters can I have monogrammed?Maximum 4 characters with only English letters, numbers and the symbols: # . & and ♡
monogram personalisation initials emoji language logo custom letters five 5 Do you monogram emojis?We currently only offer the “love heart” emoji.
Simply click the “heart” button when completing your monogram.
Unfortunately, we currently only allow English Alphanumeric characters to be monogrammed.
Personalisation Monogramming logo custom Can you monogram my business logo instead of initials?We offer full customisation for our corporate customers. Please note minimum order quantities apply.
Please email your request to info@maisondesabre.com
Your initials will be monogrammed depending on the product of your choice:
- Top third of your Phone Case
- Bottom right corner of your Clutch
- Centre of your card Holder
- Inner fold right corner of your Bi-Fold Wallet
- Top Centre of your Zipped Wallet
- Bottom Centre of your Card Case
We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.
If you are dissatisfied with your product please contact our customer experience team on info@maisondesabre.com advising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.
Unfortunately, once your order has been finalised we are unable to cancel and refund your order.
returns refunds Quality refund unhappy cancel faulty broken cancel cancelling return returned returns damaged damages marks marked I changed my mind and want a different colour. Can I return this?Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture.
returns refunds Quality refund unhappy cancel faulty broken cancel cancelling return returned returns damaged damages marks marked money back My item is faulty, what do I do?In the rare instance your product is faulty or damaged please email info@maisondesabre.com with your order number and photos of the damages occurring.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
We currently sell iPhone and Samsung phone cases, Clutches, Card Holders and a variety of Wallets in exclusive Maison de Sabré colour-ways.
product information cardholder What is included in the clutch?The clutch will include a leather cardholder and also a leather wrist strap.
product information cases models phone What iPhone sizes do you stock?We stock the following sizes:
- iPhone 7/8 and iPhone 7/8 Plus
- iPhone X/XS
- iPhone XR
- iPhone XS MAX
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro MAX
Our Samsung range is available in Samsung S10 and S10+.
We are looking into bringing out a wider range in the near future. Please reach out to our team to let them know your requests.
billing payments amex mastercard visa paypal declined error My payment method is not working.If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.
billing payments amex mastercard visa paypal declined error What payment methods do you offer?We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.
billing payments method zippay pay later Do you have AfterPay?AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks and you will receive your order immediately.
To use this service simply:
Add your items to your shopping bag and checkout as normal
On the Checkout page, select 'AfterPay' as your Payment Method
Enter your details with Afterpay.
No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.
Leather care from made quality What leather do you use?We use premium bovine pebble-grain leather.
As our products are all hand-made, every item is unique and there will be slight variations.
With any natural product, your leather goods do require care to ensure they will be admirable for times to come.
Avoid rubbing your casing against rough or sharp surfaces to minimize scratching. Avoid bringing your products into contact with dark articles of clothing that may impart colour.
You will need to protect your case from humidity and temperature extremes and avoid harsh chemicals or prolonged periods in direct sunlight. If you casing does get wet, gently pat dry immediately with a soft cloth.
If your casing appears to be marking simply use a damp cloth and wipe and dry immediately.
When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Centre at a later date.
Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email.
pre order out of stock Can I get an item when it’s sold out?In some instances, sold out items will be restocked via our website. For more information please email info@maisondesabre.com
faulty guarantee Do you have a warranty?6 Month General Warranty
Our general warranty covers manufacturing and workmanship faults only.
This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and hardware over time.
Airpod Protection protect secure coverage Will my AirPods case provide protection?Our AirPods and AirPods Pro case has been engineered with GridGrip, a new lining material which ensures your case is completely secured and sealed around your AirPods, allowing your case to have full shock absorption and ultimate coverage protection.
Airpod Wireless charge case Can I charge my AirPods wirelessly with your case?Yes. All our cases will allow you to still charge your AirPods wirelessly.
Airpod wireless click open close function Will this case interfere with my normal AirPod functions?No. Our AirPods case has been designed for a perfect, precision fit to allow for normal opening and closing. When the case is on, the base and lid are engineered to be under a millimeter apart to allow for the characteristic closing ‘click’ you’ve come to love with your device. Wireless charging is also compatible.
airpod pocket bag easy size Will it still fit in my pocket?Yes! Our AirPods case maintains an ultra-slim silhouette and retains the overall shape of your device, making it easy to fit in your pocket or bag.
Can you help me track my order?
Our Customer Experience team are always happy to assist. Contact us via email on info@maisondesabre.com
Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.
Our Customer Experience team are always happy to assist. Contact us via email on info@maisondesabre.com
Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.
For all shipping updates please click here
Tracking Shipping where track ship taxes long number link how address COVID-19 coronavirusWhere do you ship to?
We ship worldwide including: Australia, New Zealand, United States, Canada, the United Kingdom. Europe, Asia, Middle East, Japan as well as many other countries.
We ship worldwide including: Australia, New Zealand, United States, Canada, the United Kingdom. Europe, Asia, Middle East, Japan as well as many other countries.
Tracking Shipping where track ship taxes long number link how addressWhat is your returns policy?
We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, read more here about our returns policy.
We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, read more here about our returns policy.
order informationMy address is incorrect can you please change this?
Please contact info@maisondesabre.com as soon as possible. We can amend address details if your order hasn't already been processed by our distribution team. If your order is undeliverable due to an insufficient or incomplete address our Customer Experience team will contact... Read More →
Please contact info@maisondesabre.com as soon as possible. We can amend address details if your order hasn't already been processed by our distribution team. If your order is undeliverable due to an insufficient or incomplete address our Customer Experience team will contact you to organise a re-delivery.
shipping change wrongWhat AirPods range do you have?
We currently have the AirPods and AirPods Pro in 8 different colour ways.
We currently have the AirPods and AirPods Pro in 8 different colour ways.
Airpod Colour Pro stock color caseWill my parcel be delivered to my address?
Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local... Read More →
Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local post office for collection.
Shipping Times
All shipping times are in compliance with the shipping time frames provided by our shipping partners, Australia Post for Australian orders and SEKO for New Zealand.
Australia:
Australia Post Standard Shipping: 3-5 Business Days for Metro areas and up to 10 business... Read More →
All shipping times are in compliance with the shipping time frames provided by our shipping partners, Australia Post for Australian orders and SEKO for New Zealand.
Australia:
Australia Post Standard Shipping: 3-5 Business Days for Metro areas and up to 10 business days for regional areas. The cost of standard shipping is, FREE on orders over $90.
Australia Post Express Shipping: 1-3 Business Days for Metro areas and up to 7 business days for regional areas. The cost for Express Shipping is $10.
Aus-Post Christmas cut-off dates available here
If you’re located in New Zealand your order will be travelling with SEKO.
New Zealand:
Standard Shipping: 8 -14 Business Days. The cost of Standard Shipping is, FREE on orders over $90.
Express Shipping: 3-6 Business Days. the cost of Express Shipping is, $10.
*Please note that these timeframes only include transit time from when your order has been picked up from our fulfilment centre. Public holidays impact delays.
Taxes/Duties and Custom fees
Your order doesn't include customs taxes and duties. Your order can be withheld in customs for the processing which is mandatory with certain customs regulatory bodies. These delays are not the responsibility of MAISON de SABRÉ.
If there are taxes or duties applied by customs towards your order when, or after delivery is made. please know these charges are not inclusive of the original shipping charge and are unable to be paid for or reimbursed by MAISON de SABRÉ.
If you do not pay your customs fees, your order may be destroyed and or abandoned and we are unable to provide a reimbursement of your order. It is the customer's responsibility to contact the relevant customs office to find out if you are affected by these charges.
How long will my order take to arrive?
Australia:
AusPost Standard shipping (3-5 business days)
AusPost Express shipping (1-2 business days)
New Zealand:
AusPost Standard shipping (8-14 business days)
AusPost Express shipping (3-6 business days)
*Please note you may experience international shipping delays. Please see further information here
Australia:
AusPost Standard shipping (3-5 business days)
AusPost Express shipping (1-2 business days)
New Zealand:
AusPost Standard shipping (8-14 business days)
AusPost Express shipping (3-6 business days)
*Please note you may experience international shipping delays. Please see further information here
Tracking Shipping delivery home covid covid-19 coronavirusWhere can I track my order?
You have two options to track your parcel:
If you have a MAISON de SABRÉ account:
Log in to your account through our website, check your account overview to see your previous orders. Please click your invoice number, this will redirect... Read More →
You have two options to track your parcel:
If you have a MAISON de SABRÉ account:
Log in to your account through our website, check your account overview to see your previous orders. Please click your invoice number, this will redirect you to the fulfilment status and all tracking details.
If you don't have a MAISON de SABRÉ account:
Once your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link provided in the email. Your order can take 1-3 business days to be dispatched
*Please note, tracking can take around 24 hours to update after dispatch
I just placed my order can I change it?
Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. For any further queries regarding your order, please contact us on info@maisondesabre.com
Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. For any further queries regarding your order, please contact us on info@maisondesabre.com
order information Order change incorrect wrong changed replace replacedI asked for my order to be changed but it is still the same. Can this be replaced?
Unfortunately, we are not liable for changes to orders once they have been placed. We don't guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed... Read More →
Unfortunately, we are not liable for changes to orders once they have been placed. We don't guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed and correct before finalising your purchase.
order information Order change incorrect wrong changed replace replacedI have received the incorrect product, what do I do?
In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to info@maisondesabre.com
Please know MAISON de SABRÉ is not liable for incorrectly ordered products. We are unable... Read More →
In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to info@maisondesabre.com
Please know MAISON de SABRÉ is not liable for incorrectly ordered products. We are unable to replace these unless it is a fault made by our warehouse team.
The monogramming is incorrect, what do I do?
In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to info@maisondesabre.com
In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to info@maisondesabre.com
monogram personalisation initials emoji language wrongAre there any discount codes?
We do not currently have any discount codes. If we are to offer discounts please keep an eye out on our social media channels.
We do not currently have any discount codes. If we are to offer discounts please keep an eye out on our social media channels.
sale sales offerWhat colours do you monogram the Phone Cases?
Across our entire range, we stamp the monogram in gold or silver foil.
Please know that ALL MAISON de SABRÉ logos will remain in gold foil even when the silver foil has been selected.
Please know that the BLACK CAVIAR/SILVER MAISON de... Read More →
Across our entire range, we stamp the monogram in gold or silver foil.
Please know that ALL MAISON de SABRÉ logos will remain in gold foil even when the silver foil has been selected.
Please know that the BLACK CAVIAR/SILVER MAISON de SABRÉ logo will remain in SILVER. All other clutches will be monogrammed in gold.
Personalisation Monogramming monogram personalisation initials emoji language logo foil custom letters fiveHow many letters can I have monogrammed?
Maximum 4 characters with only English letters, numbers and the symbols: # . & and ♡
Maximum 4 characters with only English letters, numbers and the symbols: # . & and ♡
monogram personalisation initials emoji language custom letters five 5Do you monogram emojis?
We currently only offer the “love heart” emoji.
Simply click the “heart” button when completing your monogram.
We currently only offer the “love heart” emoji.
Simply click the “heart” button when completing your monogram.
Can my monogram be in a different language?
Unfortunately, we currently only allow English Alphanumeric characters to be monogrammed.
Unfortunately, we currently only allow English Alphanumeric characters to be monogrammed.
monogram personalisation initials emoji language logo foil custom letters five 5 arabic japanese customCan you monogram my business logo instead of initials?
We offer full customisation for our corporate customers. Please note minimum order quantities apply.
Please email your request to info@maisondesabre.com
We offer full customisation for our corporate customers. Please note minimum order quantities apply.
Please email your request to info@maisondesabre.com
Where are the initials monogrammed?
Your initials will be monogrammed depending on the product of your choice:
- Top third of your Phone Case
- Bottom right corner of your Clutch
- Centre of your card Holder
- Inner fold right corner of your Bi-Fold Wallet
- Top Centre of... Read More →
Your initials will be monogrammed depending on the product of your choice:
- Top third of your Phone Case
- Bottom right corner of your Clutch
- Centre of your card Holder
- Inner fold right corner of your Bi-Fold Wallet
- Top Centre of your Zipped Wallet
- Bottom Centre of your Card Case
I am not satisfied with my product, what do I do?
We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.
If you are dissatisfied with your product please contact our customer experience team on info@maisondesabre.com advising us of... Read More →
We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.
If you are dissatisfied with your product please contact our customer experience team on info@maisondesabre.com advising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.
Can I cancel my order?
Unfortunately, once your order has been finalised we are unable to cancel and refund your order.
Unfortunately, once your order has been finalised we are unable to cancel and refund your order.
returns refunds Quality refund unhappy cancel faulty broken cancel cancelling return returned returns damaged damages marks markedI changed my mind and want a different colour. Can I return this?
Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture.
Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture.
returns refunds Quality refund unhappy cancel faulty broken cancel cancelling return returned returns damaged damages marks markedMy item is faulty, what do I do?
In the rare instance your product is faulty or damaged please email info@maisondesabre.com with your order number and photos of the damages occurring.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
In the rare instance your product is faulty or damaged please email info@maisondesabre.com with your order number and photos of the damages occurring.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
What products do you sell?
We currently sell iPhone and Samsung phone cases, Clutches, Card Holders and a variety of Wallets in exclusive Maison de Sabré colour-ways.
We currently sell iPhone and Samsung phone cases, Clutches, Card Holders and a variety of Wallets in exclusive Maison de Sabré colour-ways.
Samsung cases shell hull pre-order sold-out restock warranty iphone walletsWhat is included in the clutch?
The clutch will include a leather cardholder and also a leather wrist strap.
The clutch will include a leather cardholder and also a leather wrist strap.
product information cardholderWhat iPhone sizes do you stock?
We stock the following sizes:
- iPhone 7/8 and iPhone 7/8 Plus
- iPhone X/XS
- iPhone XR
- iPhone XS MAX
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro MAX
We stock the following sizes:
- iPhone 7/8 and iPhone 7/8 Plus
- iPhone X/XS
- iPhone XR
- iPhone XS MAX
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro MAX
What Samsung Sizes do you stock?
Our Samsung range is available in Samsung S10 and S10+.
We are looking into bringing out a wider range in the near future. Please reach out to our team to let them know your requests.
Our Samsung range is available in Samsung S10 and S10+.
We are looking into bringing out a wider range in the near future. Please reach out to our team to let them know your requests.
product information cases models phoneMy payment method is not working.
If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.
If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.
billing payments amex mastercard visa paypal declined errorWhat payment methods do you offer?
We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.
We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.
billing payments amex mastercard visa paypal declined errorDo you have AfterPay?
AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight... Read More →
AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks and you will receive your order immediately.
To use this service simply:
Add your items to your shopping bag and checkout as normal
On the Checkout page, select 'AfterPay' as your Payment Method
Enter your details with Afterpay.
Do you accept Cash on Delivery?
No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.
No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.
billing payments codWhat leather do you use?
We use premium bovine pebble-grain leather.
As our products are all hand-made, every item is unique and there will be slight variations.
We use premium bovine pebble-grain leather.
As our products are all hand-made, every item is unique and there will be slight variations.
Caring for your Leather
With any natural product, your leather goods do require care to ensure they will be admirable for times to come.
Avoid rubbing your casing against rough or sharp surfaces to minimize scratching. Avoid bringing your products into contact with dark articles... Read More →
With any natural product, your leather goods do require care to ensure they will be admirable for times to come.
Avoid rubbing your casing against rough or sharp surfaces to minimize scratching. Avoid bringing your products into contact with dark articles of clothing that may impart colour.
You will need to protect your case from humidity and temperature extremes and avoid harsh chemicals or prolonged periods in direct sunlight. If you casing does get wet, gently pat dry immediately with a soft cloth.
If your casing appears to be marking simply use a damp cloth and wipe and dry immediately.
What does pre-order mean?
When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Centre at a later date.
Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email.
When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Centre at a later date.
Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email.
pre order weeks timeframe daysCan I get an item when it’s sold out?
In some instances, sold out items will be restocked via our website. For more information please email info@maisondesabre.com
In some instances, sold out items will be restocked via our website. For more information please email info@maisondesabre.com
pre order out of stockDo you have a warranty?
6 Month General Warranty
Our general warranty covers manufacturing and workmanship faults only.
This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also... Read More →
6 Month General Warranty
Our general warranty covers manufacturing and workmanship faults only.
This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and hardware over time.
faulty guaranteeWill my AirPods case provide protection?
Our AirPods and AirPods Pro case has been engineered with GridGrip, a new lining material which ensures your case is completely secured and sealed around your AirPods, allowing your case to have full shock absorption and ultimate coverage protection.
Our AirPods and AirPods Pro case has been engineered with GridGrip, a new lining material which ensures your case is completely secured and sealed around your AirPods, allowing your case to have full shock absorption and ultimate coverage protection.
Airpod Protection protect secure coverageCan I charge my AirPods wirelessly with your case?
Yes. All our cases will allow you to still charge your AirPods wirelessly.
Yes. All our cases will allow you to still charge your AirPods wirelessly.
Airpod Wireless charge caseWill this case interfere with my normal AirPod functions?
No. Our AirPods case has been designed for a perfect, precision fit to allow for normal opening and closing. When the case is on, the base and lid are engineered to be under a millimeter apart to allow for the... Read More →
No. Our AirPods case has been designed for a perfect, precision fit to allow for normal opening and closing. When the case is on, the base and lid are engineered to be under a millimeter apart to allow for the characteristic closing ‘click’ you’ve come to love with your device. Wireless charging is also compatible.
Airpod wireless click open close functionWill it still fit in my pocket?
Yes! Our AirPods case maintains an ultra-slim silhouette and retains the overall shape of your device, making it easy to fit in your pocket or bag.
Yes! Our AirPods case maintains an ultra-slim silhouette and retains the overall shape of your device, making it easy to fit in your pocket or bag.
airpod pocket bag easy sizeAustralia
Standard Shipping
(3-5 business days)
Express Shipping
(1-3 business days)
Standard Shipping
(3-5 business days)
Express Shipping
(1-3 business days)
- Afghanistan
- Albania
- American Samoa
- Anguilla
- Ascension Island
- Barbados
- Belarus
- Bermuda
- Bhutan
- Cambodia
- Cayman Islands
- Central African Rep.
- Congo, Democratic. Republic
- Cote d'Ivoire
- Croatia
- Cuba
- Curacao
- French Polynesia
- Gambia
- Ghana
- Guam
- Guinea-Bissau
- Guyana
- Iraq
- Jamaica
- Kenya
- Laos
- Latvia
- Libya
- Lithuania
- Malawi
- Maldives
- Marshall Islands
- Mongolia
- Namibia
- Nepal
- Nicaragua
- Palau
- Peru
- Puerto Rico
- Saint Vincent & the Grenadines
- Sao Tome & Principe
- Senegal
- Somalia
- Swaziland
- Tanzania
- Tunisia
- Tuvalu
- Uganda
- Uruguay
- Wallis & Futuna
- Zambia
- Zimbabwe
Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.
Order Processing Times
Orders placed before 11 am AEST are dispatched the same day. If you have placed an order over the weekend, please allow up to 2 business days for your order to be processed.
In the event of a sale period, there may be processing delays between 3 - 5 business days. *Please note business days do not include public holidays.
Related Questions
Can you help me track my order?
Our Customer Experience team are always happy to assist. Contact us via email on info@maisondesabre.com
Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.
For all shipping updates please click here
Where do you ship to?
We ship worldwide including: Australia, New Zealand, United States, Canada, the United Kingdom. Europe, Asia, Middle East, Japan as well as many other countries.
What is your returns policy?
We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, read more here about our returns policy.
My address is incorrect can you please change this?
Please contact info@maisondesabre.com as soon as possible. We can amend address details if your order hasn't already been processed by our distribution team. If your order is undeliverable due to an insufficient or incomplete address our Customer Experience team will contact you to organise a re-delivery.
What AirPods range do you have?
We currently have the AirPods and AirPods Pro in 8 different colour ways.
Will my parcel be delivered to my address?
Yes! Your parcel will be delivered to the address provided at the time of purchase.
However, if you are not home at the time of delivery, or you have provided an incorrect address your parcel will be redirected to your local post office for collection.
Shipping Times
All shipping times are in compliance with the shipping time frames provided by our shipping partners, Australia Post for Australian orders and SEKO for New Zealand.
Australia:
Australia Post Standard Shipping: 3-5 Business Days for Metro areas and up to 10 business days for regional areas. The cost of standard shipping is, FREE on orders over $90.
Australia Post Express Shipping: 1-3 Business Days for Metro areas and up to 7 business days for regional areas. The cost for Express Shipping is $10.
Aus-Post Christmas cut-off dates available here
If you’re located in New Zealand your order will be travelling with SEKO.
New Zealand:
Standard Shipping: 8 -14 Business Days. The cost of Standard Shipping is, FREE on orders over $90.
Express Shipping: 3-6 Business Days. the cost of Express Shipping is, $10.
*Please note that these timeframes only include transit time from when your order has been picked up from our fulfilment centre. Public holidays impact delays.
Taxes/Duties and Custom fees
Your order doesn't include customs taxes and duties. Your order can be withheld in customs for the processing which is mandatory with certain customs regulatory bodies. These delays are not the responsibility of MAISON de SABRÉ.
If there are taxes or duties applied by customs towards your order when, or after delivery is made. please know these charges are not inclusive of the original shipping charge and are unable to be paid for or reimbursed by MAISON de SABRÉ.
If you do not pay your customs fees, your order may be destroyed and or abandoned and we are unable to provide a reimbursement of your order. It is the customer's responsibility to contact the relevant customs office to find out if you are affected by these charges.
How long will my order take to arrive?
Australia:
AusPost Standard shipping (3-5 business days)
AusPost Express shipping (1-2 business days)
New Zealand:
AusPost Standard shipping (8-14 business days)
AusPost Express shipping (3-6 business days)
*Please note you may experience international shipping delays. Please see further information here
Where can I track my order?
You have two options to track your parcel:
If you have a MAISON de SABRÉ account:
Log in to your account through our website, check your account overview to see your previous orders. Please click your invoice number, this will redirect you to the fulfilment status and all tracking details.
If you don't have a MAISON de SABRÉ account:
Once your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link provided in the email. Your order can take 1-3 business days to be dispatched
*Please note, tracking can take around 24 hours to update after dispatch
I just placed my order can I change it?
Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. For any further queries regarding your order, please contact us on info@maisondesabre.com
I asked for my order to be changed but it is still the same. Can this be replaced?
Unfortunately, we are not liable for changes to orders once they have been placed. We don't guarantee change requests can be fulfilled and we are unable to replace items once they have been personalised. Please ensure all details are confirmed and correct before finalising your purchase.
I have received the incorrect product, what do I do?
In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to info@maisondesabre.com
Please know MAISON de SABRÉ is not liable for incorrectly ordered products. We are unable to replace these unless it is a fault made by our warehouse team.
The monogramming is incorrect, what do I do?
In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to info@maisondesabre.com
Are there any discount codes?
We do not currently have any discount codes. If we are to offer discounts please keep an eye out on our social media channels.
What colours do you monogram the Phone Cases?
Across our entire range, we stamp the monogram in gold or silver foil.
Please know that ALL MAISON de SABRÉ logos will remain in gold foil even when the silver foil has been selected.
Please know that the BLACK CAVIAR/SILVER MAISON de SABRÉ logo will remain in SILVER. All other clutches will be monogrammed in gold.
How many letters can I have monogrammed?
Maximum 4 characters with only English letters, numbers and the symbols: # . & and ♡
Do you monogram emojis?
We currently only offer the “love heart” emoji.
Simply click the “heart” button when completing your monogram.
Can my monogram be in a different language?
Unfortunately, we currently only allow English Alphanumeric characters to be monogrammed.
Can you monogram my business logo instead of initials?
We offer full customisation for our corporate customers. Please note minimum order quantities apply.
Please email your request to info@maisondesabre.com
Where are the initials monogrammed?
Your initials will be monogrammed depending on the product of your choice:
- Top third of your Phone Case
- Bottom right corner of your Clutch
- Centre of your card Holder
- Inner fold right corner of your Bi-Fold Wallet
- Top Centre of your Zipped Wallet
- Bottom Centre of your Card Case
I am not satisfied with my product, what do I do?
We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.
If you are dissatisfied with your product please contact our customer experience team on info@maisondesabre.com advising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.
Can I cancel my order?
Unfortunately, once your order has been finalised we are unable to cancel and refund your order.
I changed my mind and want a different colour. Can I return this?
Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture.
My item is faulty, what do I do?
In the rare instance your product is faulty or damaged please email info@maisondesabre.com with your order number and photos of the damages occurring.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
What products do you sell?
We currently sell iPhone and Samsung phone cases, Clutches, Card Holders and a variety of Wallets in exclusive Maison de Sabré colour-ways.
What is included in the clutch?
The clutch will include a leather cardholder and also a leather wrist strap.
What iPhone sizes do you stock?
We stock the following sizes:
- iPhone 7/8 and iPhone 7/8 Plus
- iPhone X/XS
- iPhone XR
- iPhone XS MAX
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro MAX
What Samsung Sizes do you stock?
Our Samsung range is available in Samsung S10 and S10+.
We are looking into bringing out a wider range in the near future. Please reach out to our team to let them know your requests.
My payment method is not working.
If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.
What payment methods do you offer?
We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.
Do you have AfterPay?
AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks and you will receive your order immediately.
To use this service simply:
Add your items to your shopping bag and checkout as normal
On the Checkout page, select 'AfterPay' as your Payment Method
Enter your details with Afterpay.
Do you accept Cash on Delivery?
No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.
What leather do you use?
We use premium bovine pebble-grain leather.
As our products are all hand-made, every item is unique and there will be slight variations.
Caring for your Leather
With any natural product, your leather goods do require care to ensure they will be admirable for times to come.
Avoid rubbing your casing against rough or sharp surfaces to minimize scratching. Avoid bringing your products into contact with dark articles of clothing that may impart colour.
You will need to protect your case from humidity and temperature extremes and avoid harsh chemicals or prolonged periods in direct sunlight. If you casing does get wet, gently pat dry immediately with a soft cloth.
If your casing appears to be marking simply use a damp cloth and wipe and dry immediately.
What does pre-order mean?
When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Centre at a later date.
Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email.
Can I get an item when it’s sold out?
In some instances, sold out items will be restocked via our website. For more information please email info@maisondesabre.com
Do you have a warranty?
6 Month General Warranty
Our general warranty covers manufacturing and workmanship faults only.
This warranty does not cover any damage or distortion caused by general wear and tear, misuse of product, or neglect to care for the leather appropriately. Our warranty also declines to cover any discolouration of the leather and hardware over time.
Will my AirPods case provide protection?
Our AirPods and AirPods Pro case has been engineered with GridGrip, a new lining material which ensures your case is completely secured and sealed around your AirPods, allowing your case to have full shock absorption and ultimate coverage protection.
Can I charge my AirPods wirelessly with your case?
Yes. All our cases will allow you to still charge your AirPods wirelessly.
Will this case interfere with my normal AirPod functions?
No. Our AirPods case has been designed for a perfect, precision fit to allow for normal opening and closing. When the case is on, the base and lid are engineered to be under a millimeter apart to allow for the characteristic closing ‘click’ you’ve come to love with your device. Wireless charging is also compatible.
Will it still fit in my pocket?
Yes! Our AirPods case maintains an ultra-slim silhouette and retains the overall shape of your device, making it easy to fit in your pocket or bag.
Can't find an answer for your question?
Email Us
Email info@maisondesabre.com if you need further support and we will get back to you within 24 hours. Our business hours are Monday-Friday 9 am - 5:30 pm AEDT. If you contact us over the weekend we will get back to you on the Monday.
Call Us
Call us via WhatsApp or leave a message and we will get back to you ASAP
Can't find an answer for your question?
Email Us
Email info@maisondesabre.com if you need further support and we will get back to you within 24 hours. Our business hours are Monday-Friday 9 am - 5:30 pm AEDT. If you contact us over the weekend we will get back to you on the Monday.
Call Us
Call us via WhatsApp or leave a message and we will get back to you ASAP
Sign up for access to exclusive releases, events and news.
- choosing a selection results in a full page refresh
- press the space key then arrow keys to make a selection