Terms & Conditions
This Website (“Website”) is operated by Maison De Sabre Pty Ltd ACN 57624081910 (“MAISON DE SABRE”). Throughout the site, the terms “we”, “us” and “our” refer to MAISON DE SABRE. MAISON DE SABRE offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our Website and/ or purchasing something from us, you agree to and agree to be bound by the following:
- These Terms & Conditions;
The Terms apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
ORDER AMENDMENTS AND CHANGES
MAISON de SABRÉ is not liable for accuracy of orders and you should double check your order before finalising payment.
Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. MAISON de SABRÉ is not responsible for providing input for personalisation of products. You should ensure you have provided details of personalisation you want on any products before finalising an order.
Once an order is placed, cancellations to orders are not permitted.
SHIPPING AND HANDLING
Due to the busy season all orders will be dispatched from our warehouse within 2-7 business days. Please note that during peak periods, these times may be subject to change.
Parcels using tracked shipping method means the package will be tracked through to delivery. Please ensure you check with your local national carrier for further updates.
MAISON de SABRÉ does not take any responsibility for delays or items sent to invalid or incorrect addresses. If an item is still deemed in transit, MAISON de SABRÉ is unable to provide a refund for your order. Delayed items are not permitted for a refund. An item will qualify for a complementary replacement by MAISON de SABRÉ if deemed lost by Australia Post representatives.
MAISON de SABRÉ is not responsible for items returned to sender for the following reasons:
- Incorrect/ insufficient address
- Unclaimed from the post office
- Failure to pay taxes/customs fees
If a package is returned or rejected, it is the customer’s responsibility to email email@example.com to arrange redelivery and may be liable to pay for postage costs.
Some postal services will deliver your item to your door, porch and/or mailbox. MAISON de SABRÉ will not be held responsible for any theft or damage if your parcel is left at an unattended address.
The Customer Care team will provide as much assistance as possible to trace a missing parcel, however, it is the customer’s responsibility to follow up with their local carrier.
All products are subject to availability. MAISON DE SABRE will endeavour to ensure all quantities displayed online are true and accurate, however will not be liable for any products that are not available at the time of your checkout.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
MAISON de SABRÉ reserves the right to terminate or cancel orders when there has been a website malfunction, technical disturbance or incorrect price displayed. A notification to the customer will be immediately sent and any payment received from the customer will be refunded.
All MAISON de SABRÉ products are branded with gold foil and will have the “MAISON de SABRÉ” logo present in gold. This applies to all monogrammed products, including those personalised with the ‘Silver Monogram’ customisation option except our pouch collection.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
All pre-order items are a reservation of the product and will be dispatched from our Distribution Centre at an estimated date. Shipping details for all products on ‘pre-order’ will show in your shopping cart prior to purchase, and confirmation email once purchased. We are unable to split orders even if you have selected an additional item that isn’t on pre-order. No cancellations are permitted once an order has been finalised from our website. Your order will ship when all items are available and in-stock. The dates for when an item is expected to be shipped are an estimate only. You will be notified of any changes in expected delivery timelines.
SHIPPING TIME FRAMES
Australia Post Standard: 4-6 Business Days
Australia Post Express: 1-2 Business Days
Australia Post Standard: 7-25 Business Days
EMS Express: 10-15 Business Days
Due to COVID-19 shipping time frames can vary. This is due to limited flight capacities and different restrictions in place worldwide. We advise checking Australia Post COVID-19 shipping time frames for specific details here.
Please be aware orders can be withheld in customs for processing which is mandatory with certain customs regulatory bodies. These delays are not the responsibility of MAISON DE SABRÉ and customers will not be reimbursed if orders incur customs charges.
If you have selected ‘Safe Drop’ for your delivery, MAISON DE SABRE is not accountable for any parcels that are lost or stolen as a result of electing ‘Safe Drop’ delivery service.
TAXES DUTIES AND/OR CUSTOMS FEES
There may be taxes or duties applied by customs towards your order when, or after delivery is made. Please know these charges are not inclusive of the original shipping charge and are unable to be paid for or reimbursed by MAISON DE SABRÉ.
If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide an reimbursement of your order. It is the customers responsibility to contact the relevant customs office to find if you are affected by these charges.
RETURN AND EXCHANGE POLICY
Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty.
MAISON de SABRÉ is not liable for incorrectly purchased products. If an item is incorrect, MAISON de SABRÉ is unable exchange, replace or refund these products.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If your product is faulty or damaged in transit MAISON de SABRÉ will repair or replace your product as necessary, free of charge. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
Please email firstname.lastname@example.org with your order number for returns.
PROMOTIONS & DISCOUNT CODES
MAISON de SABRÉ will not produce or distribute discount codes unless stated otherwise. Promotions and discounts will be announced on all social media and email outlets. Once a promotion or sale has ended under no circumstances will MAISON de SABRÉ to extend this offer.
If a discount code is valid, it is the customers’ responsibility to apply this to their order at the time of purchase only. MAISON de SABRÉ is not liable or obligated to apply any discount codes once an order has been processed.
All orders purchased in any sale period are exempt from exchanges, refunds and/or replacements.
All customer enquiries can be made to our Customer Services team on email@example.com
All enquiries will be responded to within a period of 24-48 business hours.
*All business-related enquiries can be made to the above address and will be forwarded to the relevant parties.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.
This Website (“Website”) is operated by Maison De Sabre Pty Ltd (“MAISON DE SABRE”). Throughout the site, the terms “we”, “us” and “our” refer to MAISON DE SABRE. MAISON DE SABRE offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you agree to and agree to be bound by the following:
- The Terms & Conditions;
The Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read the Terms carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by the Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If the Terms are considered an offer, acceptance is expressly limited to the Terms.
We reserve the right to update, change or replace any part of the Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
MAISON DE SABRE use the words ‘MAISON DE SABRE’ as a trade mark in Australia (‘Trade Mark’). You are not permitted to use the Trade Mark or any other trademarks which belong or are licensed to MAISON DE SABRE or any of MAISON DE SABRE’s Intellectual Property which includes but is not limited to copyright material, confidential information, designs and other content located on the Website without MAISON DE SABRE’s prior written authorisation.
The information, images and text on the Website are copyright to or licensed to MAISON DE SABRE. Trademarks used on the Website to describe other companies and their products or services are trademarks which belong to or are licensed to those companies (Other Trade Marks). The Other Trade Marks are displayed on the Website to provide information to you about other products or services which are used by MAISON DE SABRE via the Website. You agree not to download, copy, reproduce or in any way use the Other Trade Marks without authorisation from the owner/s of the Other Trade Marks.
You acknowledge that you are expressly prohibited from using the phrase ‘Maison De Sabre’ or any part of the Website domain name without the written consent of MAISON DE SABRE.
INFORMATION AND LIABILITY
You acknowledge that MAISON DE SABRE is not liable or responsible for any errors or omissions in the content of the Website. The information contained on the Website is provided for general information purposes only. MAISON DE SABRE make no warranties as to the accuracy, completeness or health risks in relation to the recommendations, information or material contained on the Website.
You acknowledge that there are risks associated with using the internet and to the fullest extent permitted by law, MAISON DE SABRE or its affiliates or subsidiaries are not liable for any direct or indirect damages or losses arising by way of your use or access to the Website.
You acknowledge that MAISON DE SABRE makes no warranty that the Website will meet your User requirements or that the information contained on the Website or your use of the Website will be uninterrupted, timely, secure, error free, accurate, virus-free or compliant with legislation or regulations.
You acknowledge and agree that MAISON DE SABRE have no liability of any kind either express or implied with respect to any claims arising in any way from your use of the Website, by virtue of the information provided or contained on the Website.
You acknowledge that MAISON DE SABRE may from time to time improve or make changes to the Website to upgrade security on the Website, update information on the Website or for any other reason in MAISON DE SABRE’s sole discretion.
You acknowledge that you are responsible for ensuring the protection of your electronic equipment when accessing or browsing the Website and unreservedly hold MAISON DE SABRE harmless in respect to damage sustained to your electronic equipment or losses incurred by you as a result of the Website.
MAISON DE SABRE is committed to preserving the privacy of its Users and will ensure that all personal information collected will be kept secure and in accordance with any applicable privacy laws. By using the Website, you agree to provide certain personal information necessary to utilise the Website to its full capability.
USE OF WEBSITE
You acknowledge that your use of the Website is undertaken at your own risk and you unreservedly indemnify MAISON DE SABRE from any responsibility in respect of information or content listed on the Website or any linked Websites not controlled by MAISON DE SABRE.
You agree not to engage in any activity that is disruptive or is detrimental to the operation or function of the Website. You are prohibited from positing or transmitting unlawful, threatening, defamatory, obscene, or profane material on the Website. MAISON DE SABRE may prevent you from accessing the Website if in MAISON DE SABRE’s sole opinion you have violated or acted inconsistently with the Terms.
You acknowledge that items which are advertised on displayed on the Website may not be available to purchase at the time you access the Website. All prices on the Website are in Australian dollars (AUD) and include applicable Goods and Services Tax (GST).
The risk or loss and title for products purchased on the Website by you pass to you upon our delivery of the products to the carrier.
MAISON DE SABRE, from time to time, may use technology to improve security on the Website and you agree to cooperate with MAISON DE SABRE and you are responsible to check and read the amended Terms.
MAISON DE SABRE uses its best endeavours to ensure the use of the best technology to protect its Users, but accepts no responsibility in relation to any damage to any electronic equipment used by you, including mobile devices, as a result of your use of the Website. You acknowledge that you are responsible for ensuring the protection of your electronic equipment and unreservedly indemnify MAISON DE SABRE from any responsibility in respect of damage to any electronic equipment as a result of your use of the Website.
If any part of the Terms is held to be illegal or unenforceable, you authorise MAISON DE SABRE to amend or sever that part of the Terms to make that part legal and enforceable or to ensure that the remaining parts of the Terms remain in full force and effect.
You acknowledge that MAISON DE SABRE may vary the Terms and you agree to be bound by that variation from that time when that variation is advised. You understand that it is your responsibility to regularly check the Terms so that you are aware of any variations which apply. Your continued use of the Website constitutes your agreement to the Terms and any variations to the Terms.