Returns and Refunds Policy
We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, our Client Services Team will gladly guide you through our returns policy.
We can offer a return for ONLY non-monogrammed items within 14 days of receiving your order. Please ensure you send through photos of your item to our Client Services team, who will be more than happy to provide you with the next steps.
You have a choice of a refund or store credit. If you choose store credit we can add an additional 10% on top of your credit.
Refunds and store credits will be processed once the item has been successfully returned and inspected by our team. If your return does not meet the return requirement standards, your refund will be refused.
Incorrect purchase or change of mind
Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances and cancellations to orders are not permitted.
MAISON de SABRÉ is not responsible for incorrectly purchased products or change of mind. We are unable to offer an exchange, refund or replacement if you purchase an incorrect product.
We do not refund, return or exchange monogrammed on customised products unless the item is faulty. For non-personalised items, refer to our ‘Returns’ category terms.
If you believe your product is faulty, it is at the discretion of one of our dedicated Client Services team members, as to whether a return for a replacement or refund is granted. If your item is deemed faulty and to be eligible for a return, your product must be unused and in the same condition, you received it. Your product must also be in its original packaging.
If your product is damaged in transit, MAISON de SABRÉ will ONLY replace your product as a goodwill gesture, free of charge, if you have purchased transit protection. Products that are damaged as a result of normal wear and tear are not considered to be faulty. Please consult our Warranty and Leather Care pages for more information.
If your order is lost or missing, we can ONLY offer store credit and not a refund, unless you have purchased transit protection. Unfortunately, MAISON de SABRÉ is not liable in any way for lost or missing parcels by your local postal service.
If you are eligible for a return, please know MAISON de SABRÉ does not cover shipping costs for returns. It is your responsibility to cover your own shipping costs for returning your product. If you are returning your item for a refund within 14 days and according to our terms, you must provide a valid tracking number of the return shipment to our Client Services team.
For product returns, queries or concerns, please contact our dedicated team at firstname.lastname@example.org with your order number.
David Jones and Stockists
Returns to MAISON de SABRÉ are for items purchased via our website only. Each stockist and store have their own returns policy.