Return, Exchange and Refund Policy
We are confident your MAISON de SABRÉ product will be a quality companion. If you believe your product is faulty or not up to standard, our customer care team will gladly guide you through our return, refund and exchange policy.
Incorrect purchase or change of mind
MAISON de SABRÉ is not responsible for incorrectly purchased products or change of mind. Once an order is placed, cancellations to orders are not permitted. We are unable to offer an exchange, refund or replacement if you purchase an incorrect product.
If you wish to make an order change please contact our Customer Care team within one hour of purchase. Please note, due to processing timeframes your request may not be guaranteed and is subject to availability.
If you believe your product is faulty, it is at the discretion of one of our dedicated Customer Care team members as to whether a return is granted.
If your product is damaged in transit, MAISON de SABRÉ will repair or replace your product as necessary, free of charge. Products that are damaged as a result of normal wear and tear are not considered to be faulty. Please consult our Warranty and Leather Care pages for more information on this.
We do not refund, return or exchange monogrammed or customised products unless the item is faulty. If your item is deemed faulty and to be eligible for a return, your product must be unused and in the same condition you received it. Your product must also be its original packaging
We can offer a return, exchange or refund on non-monogrammed items within 14 days of receiving your order. Please ensure you send through photos of your case to our Customer Care team who will be more than happy to provide you with next steps.
Refunds will be processed once the item has been successfully returned and inspected by our team.
If you are eligible for a return, please know MAISON de SABRÉ does not cover shipping costs for returns. It is your responsibility to cover your own shipping costs for returning your product. If you are returning your item for a refund or exchange you must provide a valid tracking number of return shipment to our Customer Care team.
For product returns, queries or concerns, please contact our dedicated Customer Care team at firstname.lastname@example.org with your order number.