Returns Policy

RETURN POLICY

We are confident that your MAISON de SABRÉ products will meet our exceptional quality standards. If you change your mind, unpersonalised products may be returned in exchange for a store credit. All personalised products are final sale. We do not offer refunds or exchanges. 

ELIGIBILITY

To be eligible for a return, items must:

- Not be on sale and/or purchased from The Outlet.
- NOT be personalised
- Be unused and in its original condition and packaging

To lodge a return you will need to contact the Client Services Team via email at info@maisondesabre.com for next steps.

 

ACCIDENTAL ORDERING

MAISON de SABRÉ will not amend an order once it has been placed. We are not liable for incorrectly placed orders. Please double check the details including but not limited to colour, make, model, and personalisation of your order before finalising payment.

 

RETURN SHIPPING

Shipping costs for approved returns shall be covered by the customer and are non-refundable. In some circumstances, the Client Services Team may offer to reimburse the customer for return shipping costs providing a shipping cost quote has been confirmed and the amount does not exceed $20 AUD/$40 USD.

 

FAULTY ORDERS

If you receive an order that you believe is faulty, contact our Client Services Team immediately. If the product is deemed faulty, it will be replaced or a store credit will be offered. In order to submit a request for a replacement due to a manufacturing fault, photos of the fault must be provided directly to our Client Services Team via email within 14 days of the confirmed delivery date. If the fault cannot be identified in photos or if the Client Services Team cannot identify whether a fault exists, the customer will be required to return the product to MAISON de SABRÉ where it will be further assessed for faults. In this circumstance, the customer will be required to pay the shipping costs which will be reimbursed once MAISON de SABRÉ receives the original product.

 

INCORRECT ORDERS

In the rare occurrence that you receive a product that is not what you ordered, MAISON de SABRÉ will refulfill your order. Contact info@maisondesabre.com to request a replacement of an incorrect order.

 

RETURNS FORM

Once you have received your Returns Authorisation (RA) Number from the Client Services Team, click here to download the Return Form.